#962 new
Douglas Northrop

Incoming email working fine, outgoing messages are stuck in Drafts

Reported by Douglas Northrop | November 11th, 2014 @ 12:50 PM

My email messages are not going out -- currently the 33 I wrote yesterday are still in "Drafts." (I just discovered them there, when a few recipients said that they hadn't gotten my notes, which I knew I had sent -- there wasn't any error or warning sign that they had not been sent.) How can I "release" them? Does this mean the program isn't somehow connecting to the outgoing mail server (and if so, how should I address)? Nothing has changed in my network, my account, or my email process. I rebooted the computer, and the problem remained.

My system: MailMate/4576 MacBookAir5,2/x86_64/4/10.10.0

Comments and changes to this ticket

  • Douglas Northrop

    Douglas Northrop November 11th, 2014 @ 01:04 PM

    I should add to this -- the program also seems to be freezing -- also suddenly, no idea what might have changed to make it so. (SpamSieve is freezing too.) This doesn't always happen, but when I relaunch/reboot, it is recurrent (at least today).

    Maybe it's a Yosemite issue?

    The 33 (now 34) messages are still stuck in "Drafts." I tell MailMate to synchronize all accounts, and also to synchronize Drafts, and nothing happens. Incoming messages work fine; outgoing is not working at all.

    The only other information I can think of is a few days ago I tested Google's Inbox app on my phone (not on my computer). I only used it for a couple of messages, didn't really like it, and stopped. But could that be somehow related?

  • benny

    benny November 11th, 2014 @ 01:10 PM

    This kind of behaviour indicates that MailMate is told by the system that the server is not reachable. This is unfortunately a silent error, but I've had several reports about this in the past few weeks (maybe something changed with Yosemite for some users, but it might just be a coincidence).

    What are your SMTP settings?

    There is an experimental version of MailMate available in which I have changed the SMTP behavior. To get it, hold down ⌥ when clicking “Check Now” in the Software Update preferences pane in MailMate.

    Maybe we should deal with the freezing issue after resolving the SMTP issue, but for the record, you can create a report for me when it happens like this:

    sample MailMate 5 --file ~/Desktop/sample_mailmate.txt
  • Des Dougan

    Des Dougan November 11th, 2014 @ 04:43 PM

    This happened to me on Sunday. I restarted MailMate and the half-dozen messages all went out.

    My mail server is in the same room as my laptop.

    If there is anything I can add to help debug this, let me know (Version 1.8 (4576)).

  • benny

    benny November 11th, 2014 @ 07:29 PM

    @Des: If it happens regularly then you can help me by trying out the test version to see if it resolves the issue:

    @Des and @Douglas: My test release instructions were incorrect. I thought the test version (r4587) included the SMTP change, but it appears it is only part of one my 64 bit test releases. It should be quite stable, but I cannot promise there won't be any other issues. Here is a direct link for the 64 bit release. Sorry about the confusion.

  • Douglas Northrop

    Douglas Northrop November 12th, 2014 @ 01:13 AM

    My smtp settings are:
    Require SSL

    At some point this morning, the accumulated mail (about three dozen messages) went out successfully -- all at once, in a bunch. I don't know why, because I hadn't done anything different.

    If it recurs, I'l try again with the 64 bit release at the direct link you provided above.


  • benny

    benny November 12th, 2014 @ 11:00 AM

    @Douglas: Thanks for the update. I'll mark the ticket as cantreproduce, but you are still welcome to add comments.

    @Des: Off topic question if you return to this ticket: I often see people comment to tickets without enabling “watching” the ticket which means you get no email notifications when I answer. Lighthouse tells me that watching is enabled by default when commenting, but I kind of doubt that works as expected. Did you explicitly select not to watch the ticket?

  • Des Dougan

    Des Dougan November 12th, 2014 @ 05:33 PM


    Not to my knowledge. I monitor the feed on RSS in any case.

  • Douglas Northrop

    Douglas Northrop November 13th, 2014 @ 02:48 AM

    The problem came back, so I've installed your updated version, from the direct link above. Accumulated messages went out immediately. I'll let you know if it recurs.

  • benny

    benny November 13th, 2014 @ 11:20 PM

    • State changed from “new” to “cantreproduce”

    @Douglas: Thanks. I suggest you enable fetching beta releases in the Software Update preferences pane as well.

  • Douglas Northrop

    Douglas Northrop November 14th, 2014 @ 12:21 AM

    I'll do that. The program worked very slowly a couple of times this morning -- it was trying to fetch messages, and I saw only the Apple spinning beach ball while it did. But overall it's an improvement, as the underlying issue of messages getting "stuck" in Drafts hasn't recurred. Thanks!

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