Lighthouse has a new layout. Prefer the old one? Return to the old layout, and switch back any time from the link at the top of each page.

Mailmate will not run

#741

Mailmate v1.7.2
Macbook Pro running 10.6.8
Have been using Mailmate for several months but today I am unable to run Mailmate at all. On trying to start the program, after a few seconds I get the standard Apple 'Mailmate quit unexpectedly' error panel and am unable to open the program at all.
Tried restarting the Mac and a new download of the program but still unable to start the program.
Not sure if this is relevant but have experienced accounts becoming unavailable and having to restart Mailmate to make them available again. Unable to provide any other feedback on current problem as cannot run the program.

Reported by Mike Forret · May 1st, 2014 @ 04:13 AM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    Sorry to hear that. First try updating to the latest test version: http://updates.mailmate-app.com/archives/MailMate_r4199.tbz

    If it still crashes then launch it from the Terminal like this:

    /Applications/MailMate.app/Contents/MacOS/MailMate

    Hopefully there is some output before the crash. You are also welcome to send a crash report.

    The “unavailable” problem should be improved in the test version. Please provide feedback if you still have this issue when the crashes have been resolved.

    May 1st, 2014 @ 06:56 AM

  2. Epitaxial
    Epitaxial

    Same problem here, regardless of whether latest test version, or shipping version is used.

    Attached file contains crash report of launch from Terminal, and launch from icon.

    Mac mini running OS X 10.9.2.

    May 4th, 2014 @ 04:23 PM

  3. benny
    benny

    @Epitaxial: Sorry about the late response. Your problem is new to me and MailMate is actually supposed to ask you to rebuild the database, but it crashes when trying to output some data for debugging the problem. I would like to make a debug version for you with a fix for this (such that I can obtain more information about the problem), but since I don't have time for that right now then it's also fine if you try fixing the problem by following the instructions provided here. Sorry about the inconvenience.

    May 5th, 2014 @ 01:51 PM

  4. Epitaxial
    Epitaxial

    Benny I am trying to understand what occurred. After I posted to the ticket I found that my Mac was in fact having problems with other applications, namely: various user prefs and settings were absent.

    What might have triggered such problems is that I recently deleted an application from my Mac, using CleanApp. This application locates all the files associated with the app to be deleted and has always been satisfactory.

    I was very careful about examining the exact files to be deleted, but I may have deleted important plists or something that went beyond what was desired.

    I have ordered new RAID storage for my Mac and intended to rebuild the entire system very soon, so rather than try to fix MailMate I will simply reinstall it at that time. If the issue persists I will report. Thank you for your thoughtful help.

    May 5th, 2014 @ 10:35 PM

  5. Barry MacKichan
    Barry MacKichan

    I had the same problem. The instructions at the above link worked for me.

    The problem originally started when ClamXav notified me that it had quarantined a message. MailMate immediately crashed and then crashed every time I tried to restart. I hope this helps you track down this problem.

    May 29th, 2014 @ 03:09 PM

  6. benny
    benny
    • State changed from new to accepted

    @Barry: Well, the problem is that ClamXav removes a file in the private file area of MailMate. That's hard to handle gracefully. The obvious approach would be if MailMate re-fetched the missing message, but then it would just be removed again -- resulting in an infinite loop.

    It would of course be better if warned about the problem (although the antivirus software already does that), but a database rebuild would just be another infinite loop. So, that leaves some kind of weird warning: “Message x cannot be found on the disk. It could be a bug in MailMate, it could be a mistake by the user, or it could be antivirus software. In case of antivirus software, do you want to delete the message on the server or do you just want to stop try fetching it?”

    With respect to crashing instead of offering to rebuild, I think that problem is fixed, but I'm not 100% sure. Which revision of MailMate crashed for you? (If you know.)

    The accepted state of this ticket is to track progress on handling this issue more gracefully.

    June 8th, 2014 @ 02:58 PM

  7. benny
    benny
    • State changed from accepted to fixcommitted

    I've now attempted a different workaround for this issue. Whenever saving an email (.eml) then MailMate immediately checks that it exists on disk. If not, then it is replaced by a dummy file with body text explaining the (assumed) issue.

    If anyone wants to test it then it's available in r5070+. Right now it can be fetched by holding down ⌥ when clicking “Check Now” in the Software Update preferences pane.

    (I haven't tested it myself using antivirus software and I cannot be sure that the file disappearance is correctly detected.)

    March 11th, 2015 @ 01:34 PM

  8. benny
    benny
    • State changed from fixcommitted to fixreleased

    March 24th, 2015 @ 12:16 PM

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.