#729 ✓fixreleased
Jean-Luc Deladriere

Cannot send email after changing password

Reported by Jean-Luc Deladriere | April 25th, 2014 @ 07:40 AM

Hi
I had to change my imap password on one account
Mailmate did ask for the new password
I can now retreive the email but cannot send any
(Using Apple's mail everything works fine) Looking into the activity viewer I found this (excerpt):

07:33:37 C: ••••••••••
07:33:40 S: 535 5.7.0 Authentication failed
07:33:40 Error: Unexpected return code 535 (expected 235):
“5.7.0 Authentication failed”. 07:33:40 C: AUTH PLAIN ••••••••••
07:33:47 S: 535 5.7.0 Authentication failed
07:33:47 Error: Unexpected return code 535 (expected 235):
“5.7.0 Authentication failed”. 07:33:47 C: AUTH PLAIN
07:33:47 S: 334
07:33:47 C: ••••••••••
07:33:53 S: 535 5.7.0 Authentication failed
07:33:53 Error: Unexpected return code 535 (expected 235):
“5.7.0 Authentication failed”. 07:33:53 C: AUTH LOGIN
07:33:53 Error: TCP socket was unexpectedly closed.
07:33:53 S:
07:33:53 Error code: 2
07:33:53 Failed action (0). Reset observed read/write timeouts: 8/8

Please help me

Comments and changes to this ticket

  • benny

    benny April 25th, 2014 @ 07:56 AM

    The logs only seem to say that authentication fails -- most likely because of a wrong password.

    It appears the problem may be that MailMate does not ask you for a password for the SMTP server when authentication fails. Is this what happens? If it is then I'll try changing a password myself to see if I can reproduce it.

    (Sorry for being slow to respond to your emails.)

  • benny

    benny April 25th, 2014 @ 07:56 AM

    Related to this, I have now changed logging such that I can see if the user has been asked for a password.

  • Jean-Luc Deladriere

    Jean-Luc Deladriere April 26th, 2014 @ 01:56 PM

    I found the solution !
    There is TWO keyS to delete in the keychain : ONE for the IMAP and the OTHER for the SMTP
    I had an ancient smtp key that wasn't deleted !
    Not easy to understand but easy to fix when you know where to look !

  • benny

    benny April 27th, 2014 @ 09:31 AM

    • State changed from “new” to “reproduced”

    I'm glad you found a solution, but it's still a problem that you were not presented with a password requester when authentication failed...

    Ah, I got it! This is what happens: MailMate has a workaround (for buggy servers) which means that it tries multiple authentication methods before giving up. In your case this resulted in MailMate performing more login attempts than allowed by the server (3, I think). After that the server terminates the connection and MailMate thinks that the lost connection is the problem and not the failed authentication attempts. The result is no password requester.

    Thanks for making me aware of this issue.

  • benny

    benny April 27th, 2014 @ 12:16 PM

    • State changed from “reproduced” to “fixcommitted”
  • benny

    benny October 15th, 2014 @ 03:32 PM

    • State changed from “fixcommitted” to “fixreleased”

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