#691 new
Gerald Grow

New mail marked read when it should be unread

Reported by Gerald Grow | March 30th, 2014 @ 01:14 PM

A couple of weeks ago, most (but not all) new mail started arriving marked "read," so I have no easy way to find the unread messages.

What might have caused this? Where should I look for a solution?

I'm on Mac OS X 10.8.5, running Mailmate Version 1.7.2 (3905).

Comments and changes to this ticket

  • benny

    benny March 31st, 2014 @ 12:05 PM

    Do you have any secondary devices or email clients using the same account?

    Have you setup any rules in MailMate?

    The only way MailMate auto-reads messages is if you display them and this behavior depends on a setting in the Viewer preferences pane.

    I can analyze whether or not MailMate is to blame if you open the Activity Viewer (⌥⌘0) and select the connection to the INBOX mailbox of the account. When a new message arrives you'll be able to see a log in the lower part of the window. Try sending a message to yourself and if it is marked read without being displayed by MailMate then copy/paste the log to this ticket (or send it to me using Help ▸ Send Feedback).

  • Gerald Grow

    Gerald Grow March 31st, 2014 @ 05:22 PM

    Thanks. I don't see a problem in MailMate. I'll continue to check my other devices.

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Mac OS X email client.

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