#630 new
David Bourbon

MailMate crashes when opening.

Reported by David Bourbon | February 12th, 2014 @ 06:05 PM

MailMate crashes when opening.

Comments and changes to this ticket

  • benny

    benny February 12th, 2014 @ 10:30 PM

    Sorry to hear that. It doesn't look good. Could you try launching from the Terminal and provide any output appearing before the crash:

    /Applications/MailMate.app/Contents/MacOS/MailMate
    

    Anything special leading up to this state?

  • David Bourbon

    David Bourbon February 16th, 2014 @ 05:29 PM

    Launching from Terminal didn't work. Restored MailMate app from Time Machine. Worked OK until today. Now MailMate opens and crashes while synchronizing accounts. Will try to restore again.If that fails, will try to uninstall/reinstall.

  • David Bourbon

    David Bourbon February 16th, 2014 @ 09:00 PM

    Restoring from Time Machine did not work this time. After uninstalling and reinstalling MailMate is working again. Unfortunately, all of my smart mailboxes are gone. Any ideas on how MailMate keeps getting corrupted?

  • benny

    benny February 17th, 2014 @ 01:44 PM

    No, I have no idea what's going on. I once had a user with similar problems caused by running an older version of MailMate occasionally (ticket #309), but I don't think that's it.

    You wrote that running from the Terminal did not work. No output when MailMate crashed (there should be)? Or didn't it launch at all?

    If you have a backup then you can recreate your smart mailboxes by copying this file:

    ~/Library/Application Support/MailMate/Mailboxes.plist
    
  • p.cecchetti (at me)

    p.cecchetti (at me) March 8th, 2014 @ 08:50 AM

    I just downblaoed the trial app and I have the same problem

    Process: MailMate [21134]
    Path: /Applications/MailMate.app/Contents/MacOS/MailMate
    Identifier: com.freron.MailMate
    Version: 1.7.2 (3905)
    Code Type: X86 (Native)
    Parent Process: bash [21128]
    Responsible: iTerm [21113]
    User ID: 501

    Date/Time: 2014-03-08 09:46:29.167 +0100
    OS Version: Mac OS X 10.9.2 (13C64)
    Report Version: 11
    Anonymous UUID: 402834B4-965D-25A7-BDA0-AC0896A39687

    Sleep/Wake UUID: 09E28FEF-C9BE-4165-BA5C-F3EBDBD0B391

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000

    Application Specific Information:
    *** __CFTypeCollectionRetain() called with NULL; likely a collection has been corrupted ***

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.apple.CoreFoundation 0x90afef37 CFTypeCollectionRetain + 247
    1 com.apple.CoreFoundation 0x90afe855 __CFBasicHashAddValue + 405
    2 com.apple.CoreFoundation 0x90afe649 CFBasicHashSetValue + 3049
    3 com.apple.CoreFoundation 0x90afda0d CFDictionarySetValue + 205
    4 plist.dylib 0x009086c2 plist::(anonymous namespace)::create_cf_property_list_t::operator()(std::map, int, unsigned long long, std::string, std::vector >, oak::date_t, std::vector >, std::map, std::allocator > >, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_>, std::lessstd::string, std::allocator, int, unsigned long long, std::string, std::vector >, oak::date_t, std::vector >, std::map, std::allocator > >, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_> > > > const&) const + 886
    5 plist.dylib 0x00908323 plist::(anonymous namespace)::create_cf_property_list_t const::result_type boost::variantboost::detail::variant::recursive_flag<bool, int, unsigned long long, std::string, std::vector >, oak::date_t, std::vector >, std::map, std::allocator > >, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_>::apply_visitor(plist::(anonymous namespace)::create_cf_property_list_t const&) const + 307
    6 plist.dylib 0x009084b2 plist::(anonymous namespace)::create_cf_property_list_t::operator()(std::map, int, unsigned long long, std::string, std::vector >, oak::date_t, std::vector >, std::map, std::allocator > >, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_>, std::lessstd::string, std::allocator, int, unsigned long long, std::string, std::vector >, oak::date_t, std::vector >, std::map, std::allocator > >, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_> > > > const&) const + 358
    7 plist.dylib 0x00908323 plist::(anonymous namespace)::create_cf_property_list_t const::result_type boost::variantboost::detail::variant::recursive_flag<bool, int, unsigned long long, std::string, std::vector >, oak::date_t, std::vector >, std::map, std::allocator > >, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_>::apply_visitor(plist::(anonymous namespace)::create_cf_property_list_t const&) const + 307
    8 plist.dylib 0x009084b2 plist::(anonymous namespace)::create_cf_property_list_t::operator()(std::map, int, unsigned long long, std::string, std::vector >, oak::date_t, std::vector >, std::map, std::allocator > >, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_>, std::lessstd::string, std::allocator, int, unsigned long long, std::string, std::vector >, oak::date_t, std::vector >, std::map, std::allocator > >, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_> > > > const&) const + 358
    9 plist.dylib 0x00908323 plist::(anonymous namespace)::create_cf_property_list_t const::result_type boost::variantboost::detail::variant::recursive_flag<bool, int, unsigned long long, std::string, std::vector >, oak::date_t, std::vector >, std::map, std::allocator > >, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_>::apply_visitor(plist::(anonymous namespace)::create_cf_property_list_t const&) const + 307
    10 plist.dylib 0x00907d03 plist::create_cf_property_list(boost::variantboost::detail::variant::recursive_flag<bool, int, unsigned long long, std::string, std::vector >, oak::date_t, std::vector >, std::map, std::allocator > >, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_, boost::detail::variant::void_> const&) + 17
    11 com.freron.MailMate 0x00020d5e GetThunderbirdMailAccounts(NSMutableArray*) + 812
    12 com.freron.MailMate 0x00021d9e -[MmAccountImporter setupKnownAccounts] + 84
    13 com.freron.MailMate 0x000224be -[MmAccountImporter numberOfKnownAccounts] + 42
    14 com.freron.MailMate 0x00006219 -[ApplicationDelegate loadSession:] + 601
    15 com.freron.MailMate 0x00014959 -[AppStartupController registrationDidValidateUser:] + 2351
    16 com.freron.MailMate 0x0001512c -[AppStartupController applicationDidFinishLaunching:] + 690
    17 com.apple.Foundation 0x90510732 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
    18 com.apple.CoreFoundation 0x90c235a4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER
    + 20
    19 com.apple.CoreFoundation 0x90b0517b _CFXNotificationPost + 3435
    20 com.apple.Foundation 0x904ff21f -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
    21 com.apple.AppKit 0x96d995b5 -[NSApplication _postDidFinishNotification] + 367
    22 com.apple.AppKit 0x96d99255 -[NSApplication _sendFinishLaunchingNotification] + 239
    23 com.apple.AppKit 0x96d95b84 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 840
    24 com.apple.AppKit 0x96d95471 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 277
    25 libobjc.A.dylib 0x910f7304 -[NSObject performSelector:withObject:withObject:] + 77
    26 com.apple.Foundation 0x9051f47a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 121
    27 com.apple.Foundation 0x9051efb1 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
    28 com.apple.Foundation 0x9051edbb _NSAppleEventManagerGenericHandler + 218
    29 com.apple.AE 0x98689b15 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 387
    30 com.apple.AE 0x98658ed6 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
    31 com.apple.AE 0x98658dce aeProcessAppleEvent + 318
    32 com.apple.HIToolbox 0x9233c591 AEProcessAppleEvent + 55
    33 com.apple.AppKit 0x96d91188 _DPSNextEvent + 1089
    34 com.apple.AppKit 0x96d908b0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    35 com.apple.AppKit 0x96d8319c -[NSApplication run] + 727
    36 com.apple.AppKit 0x96d6c038 NSApplicationMain + 1165
    37 com.freron.MailMate 0x0001eff7 main + 677
    38 com.freron.MailMate 0x00002d95 start + 53

    Thread 1:
    0 libsystem_kernel.dylib 0x9bcff046 __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x96692dcf pthread_wqthread + 372
    2 libsystem_pthread.dylib 0x96696cce start
    wqthread + 30

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x9bcff992 kevent64 + 10
    1 libdispatch.dylib 0x996cd8ad dispatch_mgr_invoke + 238
    2 libdispatch.dylib 0x996cd546 _dispatch
    mgr_thread + 52

    Thread 3:
    0 libsystem_kernel.dylib 0x9bcff046 __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x96692dcf pthread_wqthread + 372
    2 libsystem_pthread.dylib 0x96696cce start
    wqthread + 30

    Thread 4:: main::signal_handler
    0 libsystem_kernel.dylib 0x9bcfee62 __sigwait + 10
    1 libsystem_pthread.dylib 0x96695c73 sigwait$UNIX2003 + 72
    2 com.freron.MailMate 0x0001ed03 signal_handler_thread(void*) + 63
    3 libsystem_pthread.dylib 0x966915fb pthread_body + 144
    4 libsystem_pthread.dylib 0x96691485 _pthread_start + 130
    5 libsystem
    pthread.dylib 0x96696cf2 thread_start + 34

    Thread 5:
    0 libsystem_kernel.dylib 0x9bcff046 __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x96692dcf pthread_wqthread + 372
    2 libsystem_pthread.dylib 0x96696cce start
    wqthread + 30

    Thread 6:
    0 libsystem_kernel.dylib 0x9bcff046 __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x96692dcf pthread_wqthread + 372
    2 libsystem_pthread.dylib 0x96696cce start
    wqthread + 30

    Thread 7:: server (N12_GLOBAL__N_128post_reports_in_background_tE)
    0 libcurl.4.dylib 0x90ab4fda Curl_flush_cookies + 0
    1 libcurl.4.dylib 0x90ac032e Curl_close + 458
    2 libcurl.4.dylib 0x90ad4e90 curl_multi_cleanup + 124
    3 libcurl.4.dylib 0x90ac01af Curl_close + 75
    4 network.dylib 0x008dd3c6 post_to_server(std::string const&, std::map, std::allocator > > const&) + 970
    5 CrashReporter.dylib 0x002573b0 oak::server_t<(anonymous namespace)::post_reports_in_background_t, (anonymous namespace)::post_reports_in_background_t::request_t, std::set, std::allocatorstd::string > >::server_t(unsigned long)::runner_t::server(void*) + 2148
    6 libsystem_pthread.dylib 0x966915fb pthread_body + 144
    7 libsystem_pthread.dylib 0x96691485 _pthread_start + 130
    8 libsystem
    pthread.dylib 0x96696cf2 thread_start + 34

    Thread 8:
    0 libsystem_kernel.dylib 0x9bcff046 __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x96692dcf pthread_wqthread + 372
    2 libsystem_pthread.dylib 0x96696cce start
    wqthread + 30

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x90cccae2 ebx: 0x0000000a ecx: 0xa050a968 edx: 0x00000012 edi: 0x90afee4e esi: 0x00000000 ebp: 0xbfffe0f8 esp: 0xbfffe0e0 ss: 0x00000023 efl: 0x00000246 eip: 0x90afef37 cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0x0240d000

    Logical CPU: 0
    Error Code: 0x00000000
    Trap Number: 3

  • benny

    benny March 8th, 2014 @ 12:27 PM

    @cecchetti: This bugs has been fixed recently. It's related to your Thunderbird preferences. Try the most recent test version of MailMate.

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Mac OS X email client.

Shared Ticket Bins

People watching this ticket

Attachments

Pages