#2950 reproduced
Zvi Biener

Broken (I think): Sources line no longer turns red if one of the account goes offline

Reported by Zvi Biener | November 12th, 2021 @ 07:02 PM

I think that the "Sources" line in the sidebar used to turn red if one of the accounts went offline. It no longer does this. If that never happened, please consider this a feature request: is there a way to indicate on the sources line that one of the accounts is offline? The issue is that one of my accounts sometime misbehaves and goes offline, and I don't discover this until a while after. I keep the "Sources" collapsed to allow more room for folders, some some sort of brief indication (like color) would be great. Thanks.

Comments and changes to this ticket

  • benny

    benny November 14th, 2021 @ 08:21 AM

    • State changed from “new” to “reproduced”

    I had to disable this feature to fix some other problems, but maybe it'll return (or some other solution).

  • Zvi Biener

    Zvi Biener November 28th, 2021 @ 03:04 PM

    Trying again, to not get marked as spam: With respect, I'd urge you to prioritize this. I don't know why, but I just had a single mailbox go offline for a few days. The account itself was online, so even a quick glance at the sources didn't reveal there was a problem. But after finding out that I had not been receiving email, I started digging... and one mailbox was off. I'm willing to bet that the fault is with the server... but still. Perhaps something as simple as a notification upon startup that source and/or mailboxes x, y, z, are offline?

  • benny

    benny November 30th, 2021 @ 07:21 AM

    I completely agree that MailMate would benefit from easier ways to keep an eye on offline/failed accounts and/or mailboxes. I have a lot of separate notes on that, but I've now noted that I should come up with a proper plan on how to move forward on this :) It's an importan problem that some users will be unaware of failed/offline accounts/mailboxes (even if the servers are to blame for the errors).

    I also think it should never happen that an account/mailbox goes offline automatically without a warning (it should go to a “failed” state for which later retries are automatic). If that happens for you, I actually consider it a bug. If you find that it happens fairly often -- like daily -- then we can try to debug it.

    (Sorry about the spam-detection at lighthouseapp.)

  • Mike

    Mike November 30th, 2021 @ 09:19 AM

    @benny: When accessing MS Exchange via DavMail, MailMate reacts far too quickly with "server not available" if the computer does not get WLAN quickly enough after waking up.

    You will then only take the "Exchange" accounts offline in MM, because otherwise you have to press the error message away in 1/10sec intervals. And THEN you have to remember to take the accounts online again every time.

    Maybe it is possible to get an option in the server settings that you go via DavMail and MM a) waits longer until the error message and/or b) looks if the system has an internet connection?

    And if MM sees network but can't get contact with DavMail (usually 127.0.0.1), it will usually be the case that DavMail is just not running. (The GUI version used to crash 1-2 times a day, but in server mode it is super stable). Maybe there is an additional state for DavMail that only shows the "DavMail is not running" state in the sidebar, e.g. with orange, and does not force you to take the accounts offline with error messages.

    To be clear: MailMate together with DavMail is a very good "Exchange" client. Categories-IMAPkewords are in sync. As long as you don't need access to shared accounts, it is IMHO the best combination for Exchange access. Maybe you should promote this a bit more aggressively? :)

  • benny

    benny December 1st, 2021 @ 07:46 AM

    @Mike: In theory, MailMate should go to the “unavailable” state when DavMail is not running, but perhaps that does not really work for “localhost” connections. I'll note to keep that in mind as well.

    Maybe an idea is to add some kind of “Retry Later”/“Try again in X” to this type of error since often only the user really know what's best.

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