#1963 ✓cantreproduce
Guillaume Daudin

Specific inbox does not synchronize ; name in bold

Reported by Guillaume Daudin | March 7th, 2018 @ 08:20 AM

Hi,

I am using Mailmate on 3 computers. On one of them, one of my Inbox (Office 365) does not synchronize (it has 26 messages, whereas there are 167 on the server). Its name is in bold.

I have tried manual synchronization, putting offline and then online, and had a look to the Activity Viewer, but I could not solve the issue.

In tha Activity viewer, the last line are :
08:08:29 S: S18 OK NOOP completed.
08:08:29 Running IDLE (still alive checks every 11 minutes)
08:08:29 C: S19 IDLE
08:08:29 S: + IDLE accepted, awaiting DONE command.

I do not see this "IDLE" thing elsewhere.

Can you help ?

Best,

Guillaume

Comments and changes to this ticket

  • Guillaume Daudin

    Guillaume Daudin March 7th, 2018 @ 08:24 AM

    Sorry, IDLE has nothing to do with it. It have moved to periodic synchronizations and I still have the issue. I do not know why.

  • benny

    benny March 7th, 2018 @ 09:25 AM

    “IDLE” means that MailMate is waiting for the server to report new changes to the mailbox (this happens faster than if you use periodic synchronizations). The bold font also means that MailMate believes the mailbox is fully synchronized.

    Try this for me:

    1. Open the Activity Viewer (⌥⌘0).
    2. Take the mailbox offline/online.
    3. Wait a bit for it to synchronize.
    4. Use “Help ▸ Send Server Logs”.

    Then I'll review the logs.

  • Guillaume Daudin

    Guillaume Daudin March 7th, 2018 @ 03:38 PM

    Thanks !

    Actually, in the meanwhile I have rebuilt the database and the problem is gone.

    Best,

    Guillaume

  • benny

    benny March 7th, 2018 @ 07:28 PM

    • State changed from “new” to “cantreproduce”
  • Guillaume Daudin

    Guillaume Daudin March 8th, 2018 @ 12:52 PM

    It is happening again. I have sent you the logs.

  • Guillaume Daudin

    Guillaume Daudin March 8th, 2018 @ 12:52 PM

    • Tag changed from synchronisation mailbox, bold to synchronisation mailbox
  • benny

    benny March 9th, 2018 @ 08:33 AM

    Take the mailbox back to the “Connected” state since that is a bit easier to debug.

    It appears the last thing that happened was that the mailbox was checked for new messages.

    12:52:31 Selecting mailbox: INBOX  
    12:52:31 C: D43 SELECT INBOX  
    12:52:31 S: * 13 EXISTS
    

    It should have 13 emails (in MailMate) at the time it was synchronized. Is that correct when you look in the GUI?

  • Guillaume Daudin

    Guillaume Daudin March 9th, 2018 @ 10:11 AM

    Hi,

    Well, I do not remember the situation yesterday.

    But today, I have 10 emails in the GUI, and I attach the following below.

    So there seems to be a discrepancy between the GUI (10) and the log / server (13) ?

    For example, message with UID 7213 is not in the GUI.

    Best wishes,

    Guillaume

    09:45:52 Handling reply
    09:46:02 Running action
    09:46:02 Sending request (29201)
    09:46:02 Handling request
    09:46:02 Ready to run action (retry count: 0)
    09:46:02 Synchronizing mailbox (attempting to do it quickly): INBOX
    09:46:02 Selecting mailbox: INBOX
    09:46:02 C: D51 SELECT INBOX
    09:46:02 S: * 13 EXISTS
    09:46:02 S: * 0 RECENT
    09:46:02 S: * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
    09:46:02 S: * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
    09:46:02 S: * OK [UIDVALIDITY 14] UIDVALIDITY value
    09:46:02 S: * OK [UIDNEXT 7214] The next unique identifier value
    09:46:02 S: D51 OK [READ-WRITE] SELECT completed.
    09:46:02 Attempting fast synchronization.
    09:46:02 C: D52 UID FETCH 7214:* (UID)
    09:46:02 S: * 13 FETCH (UID 7213)
    09:46:02 S: D52 OK FETCH completed.
    09:46:02 Completed action (1003). Observed read/write timeouts: 8/8

    And here is the log while connected :

    09:46:51 Performing full synchronization.
    09:46:51 C: C59 UID FETCH 1:* (UID)
    09:46:52 S: * 1 FETCH (UID 6526)
    09:46:52 S: * 2 FETCH (UID 6584)
    09:46:52 S: * 3 FETCH (UID 6655)
    09:46:52 S: * 4 FETCH (UID 6675)
    09:46:52 S: * 5 FETCH (UID 6844)
    09:46:52 S: * 6 FETCH (UID 6985)
    09:46:52 S: * 7 FETCH (UID 7151)
    09:46:52 S: * 8 FETCH (UID 7195)
    09:46:52 S: * 9 FETCH (UID 7202)
    09:46:52 S: * 10 FETCH (UID 7203)
    09:46:52 S: * 11 FETCH (UID 7205)
    09:46:52 S: * 12 FETCH (UID 7206)
    09:46:52 S: * 13 FETCH (UID 7213)
    09:46:52 S: C59 OK FETCH completed.
    09:46:52 C: C60 UID FETCH 7214:* (INTERNALDATE)
    09:46:52 S: * 13 FETCH (INTERNALDATE "09-Mar-2018 09:40:28 +0100" UID 7213)
    09:46:52 S: C60 OK FETCH completed.
    09:46:52 C: C61 UID FETCH 1:7213 (UID FLAGS)
    09:46:52 S: * 1 FETCH (UID 6526 FLAGS (\Seen))
    09:46:52 S: * 2 FETCH (UID 6584 FLAGS (\Seen \Answered))
    09:46:52 S: * 3 FETCH (UID 6655 FLAGS (\Seen))
    09:46:52 S: * 4 FETCH (UID 6675 FLAGS (\Seen))
    09:46:52 S: * 5 FETCH (UID 6844 FLAGS (\Seen))
    09:46:52 S: * 6 FETCH (UID 6985 FLAGS (\Seen))
    09:46:52 S: * 7 FETCH (UID 7151 FLAGS (\Seen \Answered))
    09:46:52 S: * 8 FETCH (UID 7195 FLAGS (\Seen))
    09:46:52 S: * 9 FETCH (UID 7202 FLAGS (\Seen))
    09:46:52 S: * 10 FETCH (UID 7203 FLAGS (\Seen))
    09:46:52 S: * 11 FETCH (UID 7205 FLAGS (\Seen))
    09:46:52 S: * 12 FETCH (UID 7206 FLAGS (\Seen))
    09:46:52 S: * 13 FETCH (UID 7213 FLAGS (\Seen))
    09:46:52 S: C61 OK FETCH completed.
    09:46:52 Completed action (1002). Observed read/write timeouts: 8/8

  • benny

    benny March 9th, 2018 @ 10:26 AM

    Ok, we are certainly on to something. Send me the following file (using “Help ▸ Send Feedback” if you like):

    /Users/<username>/Library/Application Support/MailMate/Mailboxes.plist
    

    Thanks in advance.

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