#1953 new
Brian Reid

Is MailMate going to work for me?

Reported by Brian Reid | February 27th, 2018 @ 12:35 AM

I bought MailMate and launched it. I followed the instructions. It ran a long time, so I went home for the day and left it running. When I came back my Finder said "Your system has run out of application memory" and said MailMate was "paused". I don't see any way to upload an image so I can't send you a screen shot.

Hardware: iMac Retina 5K (Late 2014), 16GB RAM, 3TB of disk (2.6TB available).
OS: macOS Sierra 10.12.6 build 16G1212

my IMAP mail account has 37862 messages in 21 folders. Well, that's today's count. It was about the same size when MailMate failed.

Comments and changes to this ticket

  • benny

    benny March 1st, 2018 @ 11:32 AM

    Such a small number of messages shouldn't trigger a memory issue (MailMate can be memory-hungry for large message stores). That makes it more likely that the problem might be some kind of memory leak or busy-loop.

    Have you tried force quitting MailMate and launch it again? If you can do this, how far is MailMate in the process of fetching emails?

    If it's still hanging/working then try this command in a Terminal window (if you know how):

    sample MailMate 10 -f ~/Desktop/sample_mailmate.txt

    Then upload the resulting file here.

    Also, just to be sure it's not a fixed issue. Try the the latest test release of MailMate: https://updates.mailmate-app.com/archives/MailMate_r5460.tbz

    Thanks in advance. Sorry about the late response (I overlooked the seriousness of the issue).

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Mac OS X email client.

Shared Ticket Bins

People watching this ticket