#1585 ✓fixreleased
Gustavo D Villarreal

Command 0/(' error on today's update

Reported by Gustavo D Villarreal | November 23rd, 2016 @ 05:35 PM

Since applying today's update, I couldn't send any emails. Activity viewer mentioned network timeouts, after showing a successful SSL connection. I checked our email server (Kerio) and it showed these messages when I tried to send something:

[23/Nov/2016 09:25:03][6760501248] {smtps} Sent SMTP greeting to 189.207.89.104:55472 [23/Nov/2016 09:25:03][6760501248] {smtps} Command [23/Nov/2016 09:25:03][6760501248] {smtps} Command 0/(' [23/Nov/2016 09:25:03][6760501248] {smtps} Command [23/Nov/2016 09:25:03][6760501248] {smtps} SMTP server session end

I restored the previous version of MailMate (1.9.5 5263) and mails started sending again. I haven't tried reinstalling the newer version again, or tried with other SMTP servers.

Comments and changes to this ticket

  • Gustavo D Villarreal

    Gustavo D Villarreal November 23rd, 2016 @ 05:36 PM

    Reformetting the server log:

    [23/Nov/2016 09:25:03][6760501248] {smtps} Sent SMTP greeting to 189.207.89.104:55472

    [23/Nov/2016 09:25:03][6760501248] {smtps} Command

    [23/Nov/2016 09:25:03][6760501248] {smtps} Command 0/('

    [23/Nov/2016 09:25:03][6760501248] {smtps} Command

    [23/Nov/2016 09:25:03][6760501248] {smtps} SMTP server session end

  • benny

    benny November 23rd, 2016 @ 09:59 PM

    Could you try adding a p to the port number for SMTP in the IMAP account editor?

    E.g., 465p instead of 465.

  • Gustavo D Villarreal

    Gustavo D Villarreal November 23rd, 2016 @ 11:38 PM

    Benny,

    Adding the 'p' makes it work again. Is this a temporary workaround or should I add the 'p' to my other SMTP server configs?

    Thank you.

  • benny

    benny November 24th, 2016 @ 08:30 AM

    • State changed from “new” to “reproduced”

    Only add it if you have a specific issue with an SMTP server (you should at least have no issues with ports 25 and 587 — the issue only affects non-standard ports). I'll be looking into fixing the issue, but I cannot provide a time frame.

  • benny

    benny November 24th, 2016 @ 02:19 PM

    Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. I've tried to fix the issue, but it's a bit tricky to test, because other servers with other non-standard ports may behave slightly different.

  • Gustavo D Villarreal

    Gustavo D Villarreal November 24th, 2016 @ 03:22 PM

    Ok Benny, its working fine with the new version and removing the 'p'.

  • lollipop

    lollipop November 24th, 2016 @ 07:24 PM

    tnx Benny, 5308 got me mailing again.

  • Anonymous

    Anonymous November 28th, 2016 @ 04:56 PM

    I too had a problem with an SMTP problem on port 2525 and 5307. Updated to 5309 and it started working again. So just to let you know that whatever you fixed, worksforme.

  • benny

    benny November 28th, 2016 @ 07:22 PM

    • State changed from “reproduced” to “fixcommitted”

    Thanks for the updates.

  • benny

    benny December 21st, 2016 @ 09:56 AM

    • State changed from “fixcommitted” to “fixreleased”

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