#1447 new
Roger Bohn

only headers download for Inbox mail

Reported by Roger Bohn | March 20th, 2016 @ 08:40 PM

For several days, the mail in my Inbox has not shown any text. Show Source and Show HTML code both confirm that the body of the message is not there.

Other aspects:
In "All messages," messages that went into Inbox have no text, even if I subsequently move them into another mailbox. Messages that did not start in Inbox are OK.
I attach a screen shot of a typical empty message.

History: I got a pop-up message, before this started, about needing to synchronize the Archive with the server. Unfortunately I don't recall the text. It gave 3 options, approximately as follows: Synchronize, Always Synchronize, and ?? I'm sorry I can't recall details of this incident.

Example of a header of an Inbox message:
MIME-Version: 1.0
Received: from iport-acv2-out.ucsd.edu ( by
XCORE-CUB2.AD.UCSD.EDU ( with Microsoft SMTP Server (TLS) id; Tue, 23 Feb 2016 11:47:01 -0800 X-UCSD-Delayed-Alias: True
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-AV: E=Sophos;i="5.22,490,1449561600";
d="scan'208,217";a="366543018" X-Spam-Status: No
Received: from mail-wm0-f43.google.com ([]) by
iport-acv2-in.ucsd.edu with ESMTP/TLS/RC4-SHA; 23 Feb 2016 11:47:00 -0800 Received: by mail-wm0-f43.google.com with SMTP id g62so9696511wme.0 for
Rbohn@ucsd.edu; Tue, 23 Feb 2016 11:47:00 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to; bh=G7Z+tdTB2d8ojzICj6oPyV75IIdpAORjHiZi195vin0=; b=StakIQzBaeg2qwhChyi3svLY3F4nrWfYX621zDzIm6h0febVvyBovS3iGQbmMenWjL GoU85vOjr9TcM+AheEfidMVGM5gFvgFmC+Qr/L5VbsOYl6/av6zA8KCaABT/UEw+9qEM VFrXu3lnippujNssQGYcApQfbYD011wjsomdA1dep7DrUtNN3TqAsBYaIutSyjHvY3R6 AcTcFENNL1RvQ/5I0QWsCvjSO6FOyiOeb+mhD/oXpXYRuRnsKblASNLNjeGYMzBY+e9D pyi6n7DLnxXqGaY+3X+SmUQkuxP+zupAeeo8yZcZGjv3S7wo6MO0lBddMyWqFALKApe3 jLJA== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20130820; h=x-gm-message-state:mime-version:date:message-id:subject:from:to; bh=G7Z+tdTB2d8ojzICj6oPyV75IIdpAORjHiZi195vin0=; b=I89T/ERoepHrR0p/Dyx5JZjnRkx35unHyGsTxJH4iAKoBsWc08VtHV/hpiq6XMPVrI t2PNX2kwzs/s/28UkG/7ekbLiVa/tszo13oq/DoWeCda8ajqyRpn9YgMAZ2QzJVjg1fJ WaSpclFLsSA4uVx3z3mesyfnIUkJY+N4/acaPPWdfNmzBOxIyfZEYXNWpaYsKon9JzzB M4B8Y0R3Nj2Ta9yRARQHqir3Yqr4djDe5yFeWAMCqmVUnctbgIdhet0e2Ch3+8cNxJjg rSOikjJ9cX2F/jmm3WCrf5bRSiHf0Q0kKG9scSUELt2vPgn4ECtUKwNTGUg8g7GYSGzh /F+Q== X-Gm-Message-State: AG10YOQElNAUSe+x75FSg9o4WMWlBdIJLZvEc5/AHivR7oWUYmMnzxTCw676kg/CCbFBBi6S9yikBrCjeQIqjA==
X-Received: by with SMTP id p135mr21019412wmg.22.1456256819154;
Tue, 23 Feb 2016 11:46:59 -0800 (PST) Received: by with HTTP; Tue, 23 Feb 2016 11:46:59 -0800 (PST)
Date: Tue, 23 Feb 2016 11:46:59 -0800
Subject: would it be helpful...
From: Jesse Driscoll jesse.driscoll@gmail.com
To: Roger Bohn Rbohn@ucsd.edu
Content-Type: multipart/alternative; boundary="001a1145fcac6856d9052c75367e"
Return-Path: jesse.driscoll@gmail.com
X-MS-Exchange-Organization-AuthSource: XCORE-CUB2.AD.UCSD.EDU
X-MS-Exchange-Organization-AuthAs: Anonymous
X-MS-Exchange-Organization-AVStamp-Mailbox: MSFTFF;1;0;0 0 0

Comments and changes to this ticket

  • benny

    benny March 25th, 2016 @ 06:15 AM

    Sorry about the late response. I somehow missed the seriousness of this ticket.

    For some reason your accounts are “offline”. Look under SOURCES in the mailbox list. You need to select the accounts and then use “Mailbox ▸ Take Online“. This is either going to solve the problem or they'll go offline again if there is some kind of account issue or MailMate bug.

    The “resynchronize” message is the best MailMate can do when the server has changed the “identity” of a mailbox. The server essentially tells MailMate that the “Archive” mailbox is no longer the same mailbox that was previously known as “Archive”. Therefore MailMate has to forget everything about the mailbox and fetch its emails again. For some reason this also resulted in the account going offline.

    Let me know what happens when you take the account(s) online.

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