#1392 new
Ken Watkins

MailMate crashes and can't reopen

Reported by Ken Watkins | January 25th, 2016 @ 10:14 PM

I started using SpamSieve yesterday. It appeared to be working fine with MailMate until this afternoon, when MM crashed, generating this Problem Report: "MailMate quit unexpectedly. Click Reopen to open the application again."
Clicking Reopen only generates the same message. Can you help?

Comments and changes to this ticket

  • Ken Watkins

    Ken Watkins January 25th, 2016 @ 10:22 PM

    I submitted this Terminal command:

    and received the following message:
    Last login: Mon Jan 25 16:51:26 on ttys000
    2013-MacBook-Air:~ username$ /Applications/MailMate.app/Contents/MacOS/MailMate
    open: No such file or directory
    Unable to set attributes for file: '/Users/username/Library/Application Support/MailMate/Messages/IMAP/username@imap.address.edu/Drafts.mailbox/Messages/355607.eml'
    Abort trap: 6
    2013-MacBook-Air:~ username$

  • Ken Watkins

    Ken Watkins January 25th, 2016 @ 11:02 PM

    It appears to be working now. Not sure what the issue was.
    I would hate to be without MailMate for any great amount of time. It's a workhorse!

  • benny

    benny January 26th, 2016 @ 09:22 AM

    • State changed from “new” to “cantreproduce”

    Do you use antivirus software? It's a known issue that it can cause problems similar to what you describe.

    This morning I've tried implementing a workaround where MailMate handles these types of errors more gracefully. It simply inserts a dummy message describing the issue. If the issue return then you can test it for me.

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Mac OS X email client.

Shared Ticket Bins

People watching this ticket