#1257 accepted
Thomas McMahon

Missing Threads

Reported by Thomas McMahon | September 4th, 2015 @ 12:16 PM

I just started using MailMate (free trial) and I'm missing threads. They were there when I started, but I'm no longer seeing them.

The Organize by Thread option is checked and I'm running MailMate Version 1.9.2 (5120) hooked up to Gmail. I have roughly 60k messages in my account and a couple of labels mapped to tags.

Screenshot: https://cloudup.com/c4rX418U-SR

Let me know if you need any more debugging info.

Comments and changes to this ticket

  • ronin-292066 (at lighthouseapp)

    ronin-292066 (at lighthouseapp) February 1st, 2016 @ 07:42 PM

    I agree, I'm still a bit lost on how thread works. It is not threading as I'm used to. Gmail threads differently.
    Attached image show various messages which are not threaded in MailMate, but are in gmail.

    Guidance is appreciated.

  • benny

    benny February 11th, 2016 @ 01:12 PM

    • State changed from “new” to “accepted”

    Sorry about the late reply!

    MailMate currently only supports strict threading. This means that MailMate displays any parent-child relationships and nothing else. If there is a missing link then the thread is broken into two parts. Threads can also become quite deep (note that holding down ⌥ expands an entire thread).

    Gmail (and others) have what could be named group threading. They group all messages which belong to the same thread. Some times they even display messages in this group which are located in other mailboxes (conversation view).

    I don't oppose group threading, but it has simply not been implemented in MailMate yet. It's on my list, but I have no time frame.

    There is a number of other tickets on this subject, but I'll keep this open too and update if anything changes.

  • benny

    benny March 5th, 2019 @ 03:10 PM

    @Pete: Sorry, not much progress on this recently. It's still on my list of major issues to improve/fix.

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