#1166 new
Fred G

issue with password changing

Reported by Fred G | May 30th, 2015 @ 11:42 AM

Hi,

A few days ago, I have been asked by Gmail to change my password for safety reason. Since then, this is a total mess on my MailMate account. For instance, anytime I open it, I have the following message :

Enter password for “xxxxxges3” at “imap.gmail.com”
Server response: “A1 NO [AUTHENTICATIONFAILED] Invalid credentials (Failure)”. Command attempted: “A1 AUTHENTICATE PLAIN ••••••••••”.
Please enter password for user name “xxxxges3”.

I guess this is because I need to let MailMate know about my new password, but I can't find where. I have ticked in "save password in the keychain", but I does not sort out the issue.

Thanks in advance for your help

Fred

Comments and changes to this ticket

  • benny

    benny May 30th, 2015 @ 01:46 PM

    I'm not sure what triggers this behavior, but it sounds like something I
    should be able to reproduce. My best guess is that MailMate fails to
    properly update the passwords saved in the system keychain.

    Try the following: Launch the “Keychain Access” application and
    delete any passwords related to the Gmail account. Then launch MailMate
    and try to make it save the password in the keychain again. I would
    expect this to work since it's equivalent to starting all over with
    MailMate.

    You are also welcome to analyze the existing items in the keychain in
    order to help me reproduce the issue.

  • Fred G

    Fred G May 30th, 2015 @ 03:37 PM

    Hi Benny,

    Thanks very much for your help.

    I have tried what you recommend, but it does not fix the issue.

    Also, I have this message when I want to send an email :

    Unexpected return code 535 (expected 235):
    “5.7.8 Username and Password not accepted. Learn more at 5.7.8 https://support.google.com/mail/answer/14257 ew10sm7992583wic.22 - gsmtp”.
    Please enter password for user name

  • benny

    benny May 31st, 2015 @ 09:33 AM

    Have you tried following that link and attempt some of the solutions? I don't care much for Google's “less secure” label on that page. It's a problem for Google that a password provides access to much more than IMAP, but it doesn't make the connection between an email client and the Google IMAP server “less secure”.

    Alternatively, MailMate has experimental support for the XOAUTH2 protocol which seems to be what Google would like to replace the classic login methods. Read more about that here. Other users have reported that this works well, but this browser-based login method is currently not very user friendly.

  • Fred G

    Fred G May 31st, 2015 @ 01:02 PM

    Yes Benny, I tried all the solutions in that link and the problem is still here.

    As I am still on the 30 days trial with MailMate, I won't purchase it and I will go back to Apple MAIL. It is really a pity as I have found MailMate quite efficient except this issue.

    Thanks anyway for your help

  • benny

    benny May 31st, 2015 @ 01:43 PM

    Very understandable, but could I convince you to try the XOAUTH2 solution in the link I provided. I'd like to know it that fails as well.

  • Fred G

    Fred G May 31st, 2015 @ 02:31 PM

    To be honest, when I first open your link about XOAUTH2 protocol, it looked so "high level IT" for me that I gave up right away...

    I am happy to try, but I am not sure to understand what to do.

    Do you want me to enter "defaults write com.freron.MailMate MmXOAUTH2Enabled -bool YES" in the MailMate browser window that appears when I open MailMate ? I mean the one asking for my password ?

  • benny

    benny May 31st, 2015 @ 02:38 PM

    Sorry, the hidden preferences are configured using a Terminal window (Applications/Utilities). You simply paste that line into a Terminal window and then relaunch MailMate:

    defaults write com.freron.MailMate MmXOAUTH2Enabled -bool YES
    

    When MailMate tries to connect to the server then the browser window is automatically shown when the password requester is opened. You then copy/paste the provided code to the password requester in MailMate. That should be it.

    I hope that helps.

  • Fred G

    Fred G May 31st, 2015 @ 02:56 PM

    Sorry, but what do you mean by "paste that line into a Terminal window" ?

    Are you talking about the windows that appears when I launch MailMate ? I mean the one with the following message : Server response: “D1 NO [AUTHENTICATIONFAILED] Invalid credentials (Failure)”. Command attempted: “D1 AUTHENTICATE PLAIN ••••••••••”. Please enter password for user name “xxxes3” ?

  • benny

    benny May 31st, 2015 @ 03:01 PM

    I should have been more explicit. “Terminal” is an application residing in “Applications/Utilities/”. If you launch that then you'll see a window which can be used to enter various text commands. I want you to enter (copy/paste) the line into that window (and hit return). This executes a command named “defaults” which can write to the preferences used by MailMate.

    Remember to relaunch MailMate after doing this.

  • Fred G

    Fred G May 31st, 2015 @ 03:21 PM

    I did what you recommend, but it is getting worse in a way. Now, every time I launch MailMate (and first time I want to send an email after a relaunching), a Google window opens in my Chrome browser asking me to paste a very long code (supplied by Google) to a windows that opens in MailMate...

  • benny

    benny May 31st, 2015 @ 05:01 PM

    And what happens when you do paste the code in the MailMate password window? Does it work initially? Or does the password requester immediately reappear?

  • benny

    benny May 31st, 2015 @ 05:01 PM

    Note that it'll happen once for every Gmail account you have (in case you have multiple accounts). This could quickly become confusing.

  • Fred G

    Fred G May 31st, 2015 @ 07:36 PM

    The password requester does not reappear, but instead I have this Google procedure all the time. For instance as soon as I want to send an email...
    Is there any way to come back to the previous (before what I did about the XOAUTH2 protocol), please ?

    Actually, I have only one Gmail account on MailMate.

  • benny

    benny May 31st, 2015 @ 10:16 PM

    That is very strange. I'm starting to suspect that there is a problem with your system keychain in general. You disable XOAUTH2 like this:

    defaults write com.freron.MailMate MmXOAUTH2Enabled -bool NO
    

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