#1094 new
jaydonaldson

Specific IMAP account delays in marking messages as "read"

Reported by jaydonaldson | April 6th, 2015 @ 01:25 AM

One of the four IMAP accounts I have set-up will frequently not update messages as "read" after viewing. Then, after about 10 minutes they will eventually update to read.

After reading or clicking on them, they will instantly go to "read" and then immediately become "unread" again.

It's only one IMAP account (a godaddy hosted email account). It could be something on the hosting side of things, but figured I'd make a ticket just because it's been frustrating and you might know how to fix! Thanks!

Comments and changes to this ticket

  • benny

    benny April 6th, 2015 @ 07:37 AM

    It does sound like it's an issue with a particular server. You can create log files for me like this:

    • Open the Activity Viewer (⌥⌘0).
    • Trigger the issue.
    • Use “Help ▸ Send Server Logs”.

    Then I can see what happens when MailMate tells the server to mark the email as seen.

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Mac OS X email client.

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