#600 new
Dan Smith

iCloud offline

Reported by Dan Smith | January 22nd, 2014 @ 02:11 AM

Sometime today prior to 4:oo pm est Mailmate just up and quit on two of my Macs. Status of the Mailmate source iCloud shows offline on both machines. The default Apple Mail app works great, no problem sending and receiving email.

Within this forum there are similar problems that show resolved. I've read them over and tried changing the settings to no avail. I then deleted the ~/Library/Application Support/MailMate so as to start over. Same error when I tried to take iCloud online.

Server response: “A2 NO Authentication failed”. Command attempted: “A2 AUTHENTICATE PLAIN

Mailmate Version 1.7.2 (3905)
OS X version 10.9.1 build 13B42

I've attached a screenshot showing settings, though I have tried different ports, tried leaving the port button unchecked, tried unchecking ssl, tried adding the @me.com to the end of the username, all to no avail. Even tried adding p03- to the front of the imap-mail-me.com which is the setting used by the default client.

Any help or suggestions would be greatly appreciated


Comments and changes to this ticket

  • Steve Mayer

    Steve Mayer January 22nd, 2014 @ 05:14 AM


    So, looking at my iCloud settings (which are working fine for me by the way), I have 'mail.me.com' for the IMAP server, Require SSL checked, but the Port checkbox unchecked with no port value.

    I have smtp.me.com for the SMTP server, also with just Require SSL checked, the Port checkbox unchecked and no Port value.

    Not sure if this will help you out, but you never know.


  • benny

    benny January 22nd, 2014 @ 08:43 AM

    Just for the record, these settings work for me:

    imap.mail.me.com, no explicit port, SSL enabled
    smtp.mail.me.com, no explicit port, SSL enabled

    The username should be without the @example.com part.

    I suggest opening the Activity Viewer (⌥⌘0) before trying to get it online. Then click on the active connection and review the log. Paste it to this ticket and I'll review it.

    If you want to try connecting manually then open the terminal and paste this:

    openssl s_client -connect imap.mail.me.com:993

    Then write this to login:

    0 LOGIN username password
  • Dan Smith

    Dan Smith January 22nd, 2014 @ 04:16 PM

    I'd tried the settings that you suggested, probably 5 or 6 times yesterday, with the same failure.

    This morning, I tried again and everything worked ok.

    I had left the portable's settings alone while only attempting to fix the settings on my iMac. The settings on the portable have always been exactly as your email suggested. After getting the iMac back online I just started up Mailmate on the portable and right clicked the source and then chose take "iCloud" online. Mailmate worked 100%.

    Seems the problem might have been at my ISP or on Apple's servers. Let's hope this is the end of it.

    Thanks for your help


  • benny

    benny January 22nd, 2014 @ 06:14 PM

    • State changed from “new” to “resolved”

    Thanks for the update. Next time you can use the openssl command to see if MailMate cannot do something that should be possible (MailMate does the same thing as openssl).

  • Dan Smith

    Dan Smith January 23rd, 2014 @ 02:25 AM

    At approximately 8:30pm EST icloud went offline again and I started getting the same problem.

    Opened a terminal and issued the command:

    openssl s_client -connect imap.mail.me.com:993

    Came back with:

    • OK [CAPABILITY st11p00mm-iscream023 1U25 XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (1U25:4978) st11p00mm-iscream023 [03:165:02:18:09:C1]

    did the 0 LOGIN with my username and password and it came back with

    0 NO [AUTHENTICATIONFAILED] Authentication failed

    tried it with both the username and the username@me.com with the same results.

    Apple mail still works.

  • benny

    benny January 23rd, 2014 @ 03:33 PM

    Ok, the openssl experiment shows that MailMate is not the problem even though Apple Mail works.

    Are you also using IMAP (and not POP3) in Apple Mail?

    Try this in the Terminal:

    defaults read | grep "imap.mail"

    You might then find one of those p0-addresses (or maybe something else). Try openssl with that instead.

  • benny

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