#550 new
Ingo Lantschner

from and to are swaped

Reported by Ingo Lantschner | December 20th, 2013 @ 10:10 AM

Replying to an e-mail, whichs mailbox is sometimes read by myself, may result in from and to swapped. (I am sending to myself in the name of the other user, who sent the message I am replying to now.) This situation typically arises if an organisation is using role-accounts, which are read and used by more than one person. Attached a screenshot of the situation, immediately after I hit reply. In this case I wanted to send in the name of welcome@business-apartment-wien.at to booking@business-apartment-wien.at (which is an alias for booking@short...).

Comments and changes to this ticket

  • benny

    benny December 20th, 2013 @ 10:27 AM

    It's actually a feature that MailMate automatically creates a follow-up message when replying to a message written by yourself.

    If I understand you correctly then you play two roles and need to:

    • Send as role 1.
    • Send as role 2.
    • Reply to a message sent from role 1 to role 2.

    If MailMate knows both role 1 and 2 then I think this should already work. If MailMate detects that you are both sender and receiver then it should not generate a follow-up message (it works this way because I often send test-messages to myself).

    So, I've either misunderstood what you are trying to do or there is some other problem. Does MailMate know that both email addresses are yours?

  • Ingo Lantschner

    Ingo Lantschner December 20th, 2013 @ 03:27 PM

    Ahh, I see ... this is the background, thanks for explaining! Well, you are right this is a feature, as long as you are not using role-accounts. The present situation, where it makes troubles is, if you are having the sending address of the e-mail you want to reply to in your list of sources. Somehow MailMate does not detect that situation. I'll attach an other more detailed commented screenshot.

  • Ingo Lantschner

    Ingo Lantschner December 21st, 2013 @ 04:34 PM

    Also interesting and may be the source of this problem: If someone sends an E-Mail to two recipients, and both of them are configured as source in MailMate, the question arises, who is the sender in case of a reply. At the moment the alphabetically first source is chosen (I guess).

    I suggest, that offline-sources should not be chosen as sender (at least not automatically) - that may solve the whole problem. What do you think?

    Attached three screenshots, which illustrate the status quo. booking@ is the Booking-Account (offline)-source and welcome@ is the Business Apartment-source.

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