Freron MailMate

Comments and changes to this ticket

• 

  benny November 1st, 2022 @ 02:43 PM

  Nothing changed in the related code. Has something changed in your network setup? There might be something which cuts network connections without MailMate being able to detect it (iPad/Mail works differently). MailMate will then only be able to detect new messages whenever it explicitly checks for new messages.

  You can try opening the Activity Viewer to see what happens for the Connected connection (so-called IDLE state). New messages should show up immediately. Wait to see what happens on the connection when it does show up (without manually synchronizing it).

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  Gareth King November 1st, 2022 @ 03:18 PM

  Thanks Benny

  I haven't changed anything in my network set up - although I could reboot everything to see if that helped?

  I did get something in the Activity Viewer - not sure if this helps?

  15:13:56 Response after idling (900/900): timeout (9)
  15:13:56 C: DONE
  15:13:56 S: * 1 RECENT
  15:13:56 S: * 12 EXISTS
  15:13:56 S: * 2 RECENT
  15:13:56 S: * 13 EXISTS
  15:13:56 S: * 3 RECENT
  15:13:56 S: * 14 EXISTS
  15:13:56 S: S34 OK IDLE completed.
  15:13:56 C: S35 FETCH 12:* (UID)
  15:13:56 S: * 12 FETCH (UID 293010)
  15:13:56 S: * 13 FETCH (UID 293012)
  15:13:56 S: * 14 FETCH (UID 293014)
  15:13:56 S: S35 OK FETCH completed.
  15:13:56 C: S36 FETCH 12:* (INTERNALDATE)
  15:13:56 S: * 12 FETCH (INTERNALDATE "01-Nov-2022 15:01:52 +0000")
  15:13:56 S: * 13 FETCH (INTERNALDATE "01-Nov-2022 15:02:57 +0000")
  15:13:56 S: * 14 FETCH (INTERNALDATE "01-Nov-2022 15:03:21 +0000")
  15:13:56 S: S36 OK FETCH completed.
  15:13:56 Completed IDLE (4). Reset observed read/write timeouts: 8/8

  15:13:56 Handling reply
  15:13:56 Running action
  15:13:56 Handling request
  15:13:56 Ready to run action (type: 1006, retry count: 0)
  15:13:56 Fetching bodies for mailbox: INBOX
  15:13:56 C: G37 NOOP
  15:13:56 S: G37 OK NOOP completed.
  15:13:56 C: G38 UID FETCH 293010:293014 (UID BODY.PEEK[] RFC822.SIZE)
  15:13:57 S: * 12 FETCH (UID 293010 BODY[] {110747}
  15:13:57 S: Received: from AS2PR03MB9989.eurprd03.prod.outlook.com (2603:10a6:20b:649::8)
  15:13:57 S: by DB3 ...
  15:13:57 <108774 bytes>
  15:13:57 S: ... t;">

  =
  15:13:57 S:
  15:13:57 S: --9f97227075f7e9acf905d4b0cc484f57330e5dfacf228e8cb8eb333ce56d--
  15:13:57 S: RFC822.SIZE 361314)
  15:13:57 S: * 13 FETCH (UID 293012 BODY[] {85826}
  15:13:57 S: Received: from AS4PR03MB8177.eurprd03.prod.outlook.com (2603:10a6:20b:4e0::20)
  15:13:57 S: by DB ...
  15:13:57 <84122 bytes>
  15:13:57 S: ... _185314229_82810460.1667314914294--
  15:13:57 S:
  15:13:57 S: ------=_Part_185314228_708969232.1667314914294--
  15:13:57 S: RFC822.SIZE 234837)
  15:13:57 S: * 14 FETCH (UID 293014 BODY[] {7460}
  15:13:57 S: Received: from AS2PR03MB9743.eurprd03.prod.outlook.com (2603:10a6:20b:60c::22)
  15:13:57 S: by DB ...
  15:13:57 <7341 bytes>
  15:13:57 S: ... Hh+1QyxqDCeVbV+fM7R0?=
  15:13:57 S: =?us-ascii?Q?grzBZqYYJDo=3D?=
  15:13:57 S: MIME-Version: 1.0
  15:13:57 S:
  15:13:57 S: Test of idle
  15:13:57 S: RFC822.SIZE 46116)
  15:13:57 S: G38 OK FETCH completed.
  15:13:57 C: G39 UID FETCH 293010:293014 (FLAGS)
  15:13:57 S: * 12 FETCH (FLAGS (\Recent) UID 293010)
  15:13:57 S: * 13 FETCH (FLAGS (\Recent) UID 293012)
  15:13:57 S: * 14 FETCH (FLAGS (\Recent) UID 293014)
  15:13:57 S: G39 OK FETCH completed.
  15:13:57 Completed action (1006). Observed read/write timeouts: 8/8

  15:13:57 Handling reply
  15:13:59 Running action
  15:13:59 Handling request
  15:13:59 Ready to run action (type: 1009, retry count: 0)
  15:13:59 Copying 1 message(s)
  15:13:59 C: J40 NOOP
  15:13:59 S: J40 OK NOOP completed.
  15:13:59 C: J41 NOOP
  15:13:59 S: J41 OK NOOP completed.
  15:13:59 C: J42 UID MOVE 293010 "Junk Email"
  15:13:59 S: * OK [COPYUID 1266 293010 18262]
  15:13:59 S: * 12 EXPUNGE
  15:13:59 S: * 13 EXISTS
  15:13:59 Warning: Unnecessary EXISTS response received.
  15:13:59 S: J42 OK MOVE completed.
  15:13:59 Completed action (1009). Observed read/write timeouts: 8/8

  15:13:59 Handling reply
  15:13:59 Running action
  15:13:59 Handling request
  15:13:59 Ready to run action (type: 1007, retry count: 0)
  15:13:59 C: H43 NOOP
  15:13:59 S: H43 OK NOOP completed.
  15:13:59 Storing flags (enable: '$NotJunk', disable: '')
  15:13:59 C: H44 UID FETCH 293012:293014 (FLAGS)
  15:13:59 S: * 12 FETCH (FLAGS (\Recent) UID 293012)
  15:13:59 S: * 13 FETCH (FLAGS (\Recent) UID 293014)
  15:13:59 S: H44 OK FETCH completed.
  15:13:59 Completed action (1007). Observed read/write timeouts: 8/8

  15:13:59 Handling reply
  15:13:59 Running action
  15:13:59 Handling request
  15:13:59 Ready to run action (type: 4, retry count: 0)
  15:13:59 C: S45 NOOP
  15:13:59 S: S45 OK NOOP completed.
  15:13:59 Running IDLE (still alive checks every 15 minutes)
  15:13:59 C: S46 IDLE
  15:13:59 S: + IDLE accepted, awaiting DONE command.

• 

  benny November 2nd, 2022 @ 12:56 PM

  Well, the output does not look like it includes the delay of an incoming message. It just shows a message arriving and then being fetched (no broken connection). Was the incoming message delayed?

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  Gareth King November 3rd, 2022 @ 05:40 PM

  Yes the incoming message seems to be delayed by about 14 minutes if I don't do anything else in MailMate (e.g. the message will appear on my iPad from my Office365 account but not in MailMate until 14 mins later). If I send or delete a message from the Inbox the new message appears.

• 

  benny November 5th, 2022 @ 04:13 PM

  Ok, I cannot really see that delay in the activity log above. Please try this:

  • Open the Activity Viewer in the Window menu (this enables logging).
  • Relaunch MailMate.
  • Wait until you have seen a message arrive late.
  • Use “Help > Send Server Logs”.

  Then I'll review the logs to see if the server or the network connection is the cause of the delay.

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  Gareth King November 5th, 2022 @ 05:26 PM

  Many thanks - server logs sent by email as requested.