#3127 ✓resolved
Bart Lipman

Inbox Mailbox problem

Reported by Bart Lipman | September 28th, 2022 @ 02:31 PM

I created a new Smart Mailbox. At first, I had it in the inbox mailbox, then dragged it out. Afterward, all my inbox mailboxes were broken. They do not pull messages from the inbox folders for my various email accounts -- instead, they show nothing. I'm very puzzled as I have done the same thing with MailMate on other computers without a problem.

I did close the application and reopen and did reboot my computer. Neither solved the problem.

Comments and changes to this ticket

  • benny

    benny September 28th, 2022 @ 03:09 PM

    Check the “Conditions” pane on the Inbox to make sure it hasn't somehow been limited to a subset of messages.

    Otherwise, I probably need to see the following file:

    /Users/<username>/Library/Application Support/MailMate/Mailboxes.plist

    You can send it using “Help > Send Feedback“.

    I assume you still have emails in the mailboxes under Sources in the mailbox list?

    In any case, update to the latest beta release in the Software Update preferences pane.

  • Bart Lipman
  • benny

    benny September 29th, 2022 @ 06:06 AM

    • State changed from “new” to “resolved”

    Great! It's not unlikely it happened due to a bug in some test releases where MailMate would open the wrong mailbox editor after creating a smart mailbox. This is fixed in later releases. You can update to the latest beta in the Software Update preferences pane.

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Mac OS X email client.

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