#300 new
Mike K

Frequent crashes, "Offsets file is corrupt"

Reported by Mike K | November 8th, 2012 @ 03:30 AM

I keep getting crashes with this message:

"Offsets file is corrupt at index 337265 (/Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.offsets)"

I tell it not to do anything, then I can often restart MailMate afterwards with no problem. I didn't want to delete any application support files without posting here first. Any suggestions?


Comments and changes to this ticket

  • benny

    benny November 8th, 2012 @ 08:49 AM

    Thanks for waiting with rebuilding. Could you zip the file mentioned in the error and send it to me (you can use “Compress ...” in the Finder context sensitive menu to do it). Also do this in the Terminal:

    ls -a /Users/mike/Library/Application\ Support/MailMate/Database.noindex/Headers/#unquoted.*

    That might help me figure out what happened.

    After that you can tell MailMate to rebuild the database.

  • Mike K

    Mike K November 9th, 2012 @ 04:07 AM

    Terminal output:

    k:~ mike$ ls -a /Users/mike/Library/Application\ Support/MailMate/Database.noindex/Headers/#unquoted.*
    /Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.cache /Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.offsets /Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.plist k:~ mike$

    I'm attaching the compressed file. I assume this file doesn't contain any sensitive info (email addresses, paswords, my measurements, etc.) but if it does, please download & delete asap.

    Thanks again,

  • Mike K

    Mike K November 27th, 2012 @ 05:54 AM

    Hi there. Any word on this? It just happened again, and it's making me rebuild the database this time, if I tell it to do nothing it just brings up the error again.


  • benny

    benny November 28th, 2012 @ 09:52 AM

    I'm sorry, but I haven't yet had time to look into the file.

    Do you mean that you did not need to rebuild the last time you got the error?

  • benny

    benny October 9th, 2013 @ 01:24 PM

    • State changed from “new” to “closed”
    • Tag changed from error, crash to crash, error

    I'm closing this due to the age of the ticket.

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Mac OS X email client.

Shared Ticket Bins

People watching this ticket