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Can't turn off new Mailmate notification sound

#2895

About 4 days ago, MailMate started making an additional (loud and very unpleasant) new-email notification sound. I have tried everything to turn it off and it's driving me nuts.
I have tried:
- turned off apple OS sounds related to email - Further, turned on another non-web-based email program (Apple Mail) to see if it generated an incoming-mail sound. It does not, further pointing the finger at MailMate). - turned off all counter-related sounds within MailMate (I know how to do this; and I've actually re-enabled then disabled all notifications of any kind within MM) - rebooted computer several times I'm running Version 1.13.2 (5673) on Catalina. No recent (in last 2-3 months) relevant updates on anything that I can recall. I've used MM (happily) for several years.
I have NOT tried uninstalling and reinstalling MM yet - reluctant as that will be a pain.
Any ideas?

Referencing ticket #493 (8 years old) where a similar problem was reported, but I don't see a way to re-open it.

Reported by Karon MacLean · September 9th, 2021 @ 04:57 PM

State: resolved
Milestone: none
Assigned to: benny benny

Activity

  1. Karon MacLean
    Karon MacLean

    one further comment: if I turn a "regular" MM notification sound on, it plays first, then a couple of seconds later, this other unaccounted sound plays. But it does seem to be specific to MailMate.

    September 9th, 2021 @ 05:00 PM

  2. Tyler Hartley
    Tyler Hartley

    I was having the same issue but just figured it out. The issue was with SpamSieve. Open SpamSieve and remove the notification sounds.

    February 9th, 2022 @ 04:37 PM

  3. Karon MacLean
    Karon MacLean

    found the same solution as Tyler.

    March 18th, 2022 @ 10:53 PM

  4. benny
    benny
    • State changed from new to resolved

    Thanks for the update.

    March 25th, 2022 @ 01:15 PM

  5. ejb (at ironstrikesiron)
    ejb (at ironstrikesiron)

    I had the same issue but it wasn't SpamSieve. Quitting that program still resulted in the sound.

    Turning off "Turn off user interface sound effects" in the Sound System Preference solved the issue for me but I realize that is not ideal for everyone.

    January 5th, 2023 @ 09:11 PM

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