#2895 new
Karon MacLean

Can't turn off new Mailmate notification sound

Reported by Karon MacLean | September 9th, 2021 @ 04:57 PM

About 4 days ago, MailMate started making an additional (loud and very unpleasant) new-email notification sound. I have tried everything to turn it off and it's driving me nuts.
I have tried:
- turned off apple OS sounds related to email - Further, turned on another non-web-based email program (Apple Mail) to see if it generated an incoming-mail sound. It does not, further pointing the finger at MailMate). - turned off all counter-related sounds within MailMate (I know how to do this; and I've actually re-enabled then disabled all notifications of any kind within MM) - rebooted computer several times I'm running Version 1.13.2 (5673) on Catalina. No recent (in last 2-3 months) relevant updates on anything that I can recall. I've used MM (happily) for several years.
I have NOT tried uninstalling and reinstalling MM yet - reluctant as that will be a pain.
Any ideas?

Referencing ticket #493 (8 years old) where a similar problem was reported, but I don't see a way to re-open it.

Comments and changes to this ticket

  • Karon MacLean

    Karon MacLean September 9th, 2021 @ 05:00 PM

    one further comment: if I turn a "regular" MM notification sound on, it plays first, then a couple of seconds later, this other unaccounted sound plays. But it does seem to be specific to MailMate.

  • leona

    leona October 9th, 2021 @ 04:51 AM

    Why is it happening that we can’t turn off Real Estate Image blending the mail mate notification sound?There are many people who have same issue happening.It will be really helpful if you provide some more troubleshooting methods and clarification for the same

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Mac OS X email client.

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