#2436 ✓resolved
David Crippen


Reported by David Crippen | November 8th, 2019 @ 12:13 AM

Hi, I am using MailMate 1:13 via the University of Pittsburgh IMAP server. Never a problem. Suddenly today I got kicked off the server with the following note: IMAP encountered the following error> "cannot log in since LOGINDISABLED (no plain text login allowed) is reported by the server. Is this fixable? I have no email till it is.

Comments and changes to this ticket

  • David Crippen
  • David Crippen

    David Crippen November 8th, 2019 @ 05:00 AM

    I can get into the Pitt server via iPhone without a problem. Just not my Desktop computer using MailMate. The phone uses another route. I can also get mail with the apple icon "mail".

  • benny

    benny November 8th, 2019 @ 09:27 AM

    The phone likely uses native Exchange and MailMate only supports IMAP.

    What is the IMAP hostname used for the account? Is “Require SSL” enabled?

  • David Crippen

    David Crippen November 8th, 2019 @ 03:35 PM

    Don't know, Benny. A couple of hours earlier I got a note that SSL wouldn't work with port 143 so I took it off and it started working again. Then I got the current note was received several hours later. I called the Pitt tech service and as soon as they heard the word "Mac" they brushed me off. "We don't support Mac"

    I sent you two photos, I don't know if both mede it.

  • David Crippen

    David Crippen November 8th, 2019 @ 03:49 PM

    Benny, I clicked SSL back on and it started working again, at least for the moment. I have no idea what these signs that pop up mean but it seems to work now with SSL checked over port 134. When it stopped earlier, it said "port 143 will not accept SSL"

  • benny

    benny November 9th, 2019 @ 07:14 AM

    • State changed from “new” to “resolved”

    Ok, I'm not sure what happened with the SSL error message (if it is somehow a MailMate issue), but as a “rule of thumb” you should never disable SSL. The setting only exists because some users cannot make things work without it, for example, if they connect to a local IMAP server.

    SSL is what encrypts data between you and the server.

    (It is a bit surprising that the server allowed you to make an unencrypted connection...)

    Let me know if the issue returns.

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