IMAP problem
Reported by nicfab | October 7th, 2019 @ 08:26 AM
Hi!
I am testing MailMate because I am interested in it.
Unfortunately, I receive an error taking online one of my email
accounts.
The error is: MailMate encountered the following error: "No
hierarchy delimiter allowed for "INBOX". Mailbox:
"INBOX/Draft".
I attach the following screenshot.
How can I solve it?
Comments and changes to this ticket
-
nicfab October 8th, 2019 @ 02:57 PM
14:52:07 Running action
14:52:07 Sending request (33)
14:52:07 Handling request
14:52:07 Trying to disconnect nicely (8)...
14:52:07 C: C5 LOGOUT
14:52:07 S: * BYE disconnecting
14:52:07 S: C5 OK LOGOUT complete
14:52:07 Clearing connection to mbox.cert.legalmail.it
14:52:07 Ready to run action (retry count: 0)
14:52:07 Synchronizing mailbox: INBOX/Draft
14:52:07 Selecting mailbox: INBOX/Draft
14:52:07 Clearing connection to mbox.cert.legalmail.it
14:52:07 Trying to connect to mbox.cert.legalmail.it on port 993 (CFNetwork) without STARTTLS (required)
14:52:07 Resolved hostname (mbox.cert.legalmail.it).
14:52:07 Prepare secure connection...
14:52:07 Successful connection.
14:52:07 Initiating secure connection...
14:52:08 Returned (4)...
14:52:08 Protocol version: kTLSProtocol12
14:52:08 S: * OK IMAP4 PROXY server ready
14:52:08 C: C0 CAPABILITY
14:52:08 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN AUTH=PLAIN X-CP-SET-SOURCE-IP SASL-IR
14:52:08 S: C0 OK capabilities listed
14:52:08 Retrieving password (keychain or user request)
14:52:08 C: C1 AUTHENTICATE PLAIN ••••••••••
14:52:08 S: C1 OK authentication successful
14:52:08 C: C2 CAPABILITY
14:52:08 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT X-CP-MOVE MOVE X-CP-SET-SOURCE-IP ID AUTH=CRAM-MD5 AUTH=DIGEST-MD5 AUTH=PLAIN SASL-IR
14:52:08 S: C2 OK capabilities listed
14:52:08 C: C3 ID ("name" "MailMate" "version" "r5655" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
14:52:08 S: * ID ("name" "CP MS" "version" "9.0.034" "vendor" "Openwave Messaging")
14:52:08 S: C3 OK ID complete
14:52:08 C: C4 LIST INBOX ""
14:52:08 S: * LIST (\Noinferiors) NIL INBOX
14:52:08 S: C4 OK LIST completed
14:52:08 Error: No hierarchy delimiter allowed for “INBOX”.
14:52:08 Error code: 1
14:52:08 Failed action (1002). Reset observed read/write timeouts: 8/814:52:08 Handling reply
14:52:08 Running action
14:52:08 Sending request (8)
14:52:08 Handling request
14:52:08 Trying to disconnect nicely (8)...
14:52:08 C: C5 LOGOUT
14:52:08 S: * BYE disconnecting
14:52:08 S: C5 OK LOGOUT complete
14:52:08 Clearing connection to mbox.cert.legalmail.it
14:52:09 Ready to run action (retry count: 1)
14:52:09 Synchronizing mailbox: INBOX/Draft
14:52:09 Selecting mailbox: INBOX/Draft
14:52:09 Clearing connection to mbox.cert.legalmail.it
14:52:09 Trying to connect to mbox.cert.legalmail.it on port 993 (CFNetwork) without STARTTLS (required)
14:52:09 Resolved hostname (mbox.cert.legalmail.it).
14:52:09 Prepare secure connection...
14:52:09 Successful connection.
14:52:09 Initiating secure connection...
14:52:10 Returned (4)...
14:52:10 Protocol version: kTLSProtocol12
14:52:10 S: * OK IMAP4 PROXY server ready
14:52:10 C: C0 CAPABILITY
14:52:10 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN AUTH=PLAIN X-CP-SET-SOURCE-IP SASL-IR
14:52:10 S: C0 OK capabilities listed
14:52:10 Retrieving password (keychain or user request)
14:52:10 C: C1 AUTHENTICATE PLAIN ••••••••••
14:52:10 S: C1 OK authentication successful
14:52:10 C: C2 CAPABILITY
14:52:10 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT X-CP-MOVE MOVE X-CP-SET-SOURCE-IP ID AUTH=CRAM-MD5 AUTH=DIGEST-MD5 AUTH=PLAIN SASL-IR
14:52:10 S: C2 OK capabilities listed
14:52:10 C: C3 ID ("name" "MailMate" "version" "r5655" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
14:52:11 S: * ID ("name" "CP MS" "version" "9.0.034" "vendor" "Openwave Messaging")
14:52:11 S: C3 OK ID complete
14:52:11 C: C4 LIST INBOX ""
14:52:11 S: * LIST (\Noinferiors) NIL INBOX
14:52:11 S: C4 OK LIST completed
14:52:11 Error: No hierarchy delimiter allowed for “INBOX”.
14:52:11 Error code: 1
14:52:11 Failed action (1002). Reset observed read/write timeouts: 8/814:52:11 Handling reply
14:52:11 Running action
14:52:11 Sending request (38)
14:52:11 Handling request
14:52:11 Trying to disconnect nicely (8)...
14:52:11 C: C5 LOGOUT
14:52:11 S: * BYE disconnecting
14:52:11 S: C5 OK LOGOUT complete
14:52:11 Clearing connection to mbox.cert.legalmail.it
14:52:13 Ready to run action (retry count: 2)
14:52:13 Synchronizing mailbox: INBOX/Draft
14:52:13 Selecting mailbox: INBOX/Draft
14:52:13 Clearing connection to mbox.cert.legalmail.it
14:52:13 Trying to connect to mbox.cert.legalmail.it on port 993 (CFNetwork) without STARTTLS (required)
14:52:13 Resolved hostname (mbox.cert.legalmail.it).
14:52:13 Prepare secure connection...
14:52:13 Successful connection.
14:52:13 Initiating secure connection...
14:52:13 Returned (4)...
14:52:13 Protocol version: kTLSProtocol12
14:52:14 S: * OK IMAP4 PROXY server ready
14:52:14 C: C0 CAPABILITY
14:52:14 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN AUTH=PLAIN X-CP-SET-SOURCE-IP SASL-IR
14:52:14 S: C0 OK capabilities listed
14:52:14 Retrieving password (keychain or user request)
14:52:14 C: C1 AUTHENTICATE PLAIN ••••••••••
14:52:14 S: C1 OK authentication successful
14:52:14 C: C2 CAPABILITY
14:52:14 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT X-CP-MOVE MOVE X-CP-SET-SOURCE-IP ID AUTH=CRAM-MD5 AUTH=DIGEST-MD5 AUTH=PLAIN SASL-IR
14:52:14 S: C2 OK capabilities listed
14:52:14 C: C3 ID ("name" "MailMate" "version" "r5655" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
14:52:14 S: * ID ("name" "CP MS" "version" "9.0.034" "vendor" "Openwave Messaging")
14:52:14 S: C3 OK ID complete
14:52:14 C: C4 LIST INBOX ""
14:52:15 S: * LIST (\Noinferiors) NIL INBOX
14:52:15 S: C4 OK LIST completed
14:52:15 Error: No hierarchy delimiter allowed for “INBOX”.
14:52:15 Error code: 1
14:52:15 Failed action (1002). Reset observed read/write timeouts: 8/814:52:15 Handling reply
14:52:15 Running action
14:52:15 Sending request (35)
14:52:15 Handling request
14:52:15 Trying to disconnect nicely (8)...
14:52:15 C: C5 LOGOUT
14:52:15 S: * BYE disconnecting
14:52:15 S: C5 OK LOGOUT complete
14:52:15 Clearing connection to mbox.cert.legalmail.it
14:52:18 Ready to run action (retry count: 3)
14:52:18 Synchronizing mailbox: INBOX/Draft
14:52:18 Selecting mailbox: INBOX/Draft
14:52:18 Clearing connection to mbox.cert.legalmail.it
14:52:18 Trying to connect to mbox.cert.legalmail.it on port 993 (CFNetwork) without STARTTLS (required)
14:52:18 Resolved hostname (mbox.cert.legalmail.it).
14:52:18 Prepare secure connection...
14:52:18 Successful connection.
14:52:18 Initiating secure connection...
14:52:18 Returned (4)...
14:52:18 Protocol version: kTLSProtocol12
14:52:19 S: * OK IMAP4 PROXY server ready
14:52:19 C: C0 CAPABILITY
14:52:19 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN AUTH=PLAIN X-CP-SET-SOURCE-IP SASL-IR
14:52:19 S: C0 OK capabilities listed
14:52:19 Retrieving password (keychain or user request)
14:52:19 C: C1 AUTHENTICATE PLAIN ••••••••••
14:52:19 S: C1 OK authentication successful
14:52:19 C: C2 CAPABILITY
14:52:19 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT X-CP-MOVE MOVE X-CP-SET-SOURCE-IP ID AUTH=CRAM-MD5 AUTH=DIGEST-MD5 AUTH=PLAIN SASL-IR
14:52:19 S: C2 OK capabilities listed
14:52:19 C: C3 ID ("name" "MailMate" "version" "r5655" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
14:52:19 S: * ID ("name" "CP MS" "version" "9.0.034" "vendor" "Openwave Messaging")
14:52:19 S: C3 OK ID complete
14:52:19 C: C4 LIST INBOX ""
14:52:19 S: * LIST (\Noinferiors) NIL INBOX
14:52:19 S: C4 OK LIST completed
14:52:19 Error: No hierarchy delimiter allowed for “INBOX”.
14:52:19 Error code: 1
14:52:19 Failed action (1002). Reset observed read/write timeouts: 8/814:52:26 Handling reply
14:52:27 Terminating non-running connection...
14:52:27 Running action
14:52:27 Sending request (20)
14:52:27 Handling request
14:52:27 Trying to disconnect nicely (8)...
14:52:27 C: C5 LOGOUT
14:52:27 S: * BYE disconnecting
14:52:27 S: C5 OK LOGOUT complete
14:52:27 Clearing connection to mbox.cert.legalmail.it
14:52:27 Ready to run action (retry count: 0)
14:52:27 Synchronizing mailbox: INBOX/Trash
14:52:27 Selecting mailbox: INBOX/Trash
14:52:27 Clearing connection to mbox.cert.legalmail.it
14:52:27 Trying to connect to mbox.cert.legalmail.it on port 993 (CFNetwork) without STARTTLS (required)
14:52:27 Resolved hostname (mbox.cert.legalmail.it).
14:52:27 Prepare secure connection...
14:52:27 Successful connection.
14:52:27 Initiating secure connection...
14:52:27 Returned (4)...
14:52:27 Protocol version: kTLSProtocol12
14:52:28 S: * OK IMAP4 PROXY server ready
14:52:28 C: C0 CAPABILITY
14:52:28 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN AUTH=PLAIN X-CP-SET-SOURCE-IP SASL-IR
14:52:28 S: C0 OK capabilities listed
14:52:28 Retrieving password (keychain or user request)
14:52:28 C: C1 AUTHENTICATE PLAIN ••••••••••
14:52:28 S: C1 OK authentication successful
14:52:28 C: C2 CAPABILITY
14:52:28 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT X-CP-MOVE MOVE X-CP-SET-SOURCE-IP ID AUTH=CRAM-MD5 AUTH=DIGEST-MD5 AUTH=PLAIN SASL-IR
14:52:28 S: C2 OK capabilities listed
14:52:28 C: C3 ID ("name" "MailMate" "version" "r5655" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
14:52:29 S: * ID ("name" "CP MS" "version" "9.0.034" "vendor" "Openwave Messaging")
14:52:29 S: C3 OK ID complete
14:52:29 C: C4 LIST INBOX ""
14:52:29 S: * LIST (\Noinferiors) NIL INBOX
14:52:29 S: C4 OK LIST completed
14:52:29 Error: No hierarchy delimiter allowed for “INBOX”.
14:52:29 Error code: 1
14:52:29 Failed action (1002). Reset observed read/write timeouts: 8/814:52:29 Handling reply
14:52:29 Running action
14:52:29 Sending request (40)
14:52:29 Handling request
14:52:29 Trying to disconnect nicely (8)...
14:52:29 C: C5 LOGOUT
14:52:29 S: * BYE disconnecting
14:52:29 S: C5 OK LOGOUT complete
14:52:29 Clearing connection to mbox.cert.legalmail.it
14:52:30 Ready to run action (retry count: 1)
14:52:30 Synchronizing mailbox: INBOX/Trash
14:52:30 Selecting mailbox: INBOX/Trash
14:52:30 Clearing connection to mbox.cert.legalmail.it
14:52:30 Trying to connect to mbox.cert.legalmail.it on port 993 (CFNetwork) without STARTTLS (required)
14:52:30 Resolved hostname (mbox.cert.legalmail.it).
14:52:30 Prepare secure connection...
14:52:30 Successful connection.
14:52:30 Initiating secure connection...
14:52:30 Returned (4)...
14:52:30 Protocol version: kTLSProtocol12
14:52:31 S: * OK IMAP4 PROXY server ready
14:52:31 C: C0 CAPABILITY
14:52:31 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN AUTH=PLAIN X-CP-SET-SOURCE-IP SASL-IR
14:52:31 S: C0 OK capabilities listed
14:52:31 Retrieving password (keychain or user request)
14:52:31 C: C1 AUTHENTICATE PLAIN ••••••••••
14:52:31 S: C1 OK authentication successful
14:52:31 C: C2 CAPABILITY
14:52:31 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT X-CP-MOVE MOVE X-CP-SET-SOURCE-IP ID AUTH=CRAM-MD5 AUTH=DIGEST-MD5 AUTH=PLAIN SASL-IR
14:52:31 S: C2 OK capabilities listed
14:52:31 C: C3 ID ("name" "MailMate" "version" "r5655" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
14:52:31 S: * ID ("name" "CP MS" "version" "9.0.034" "vendor" "Openwave Messaging")
14:52:31 S: C3 OK ID complete
14:52:31 C: C4 LIST INBOX ""
14:52:31 S: * LIST (\Noinferiors) NIL INBOX
14:52:31 S: C4 OK LIST completed
14:52:31 Error: No hierarchy delimiter allowed for “INBOX”.
14:52:31 Error code: 1
14:52:31 Failed action (1002). Reset observed read/write timeouts: 8/814:52:31 Handling reply
14:52:31 Running action
14:52:31 Sending request (11)
14:52:31 Handling request
14:52:31 Trying to disconnect nicely (8)...
14:52:31 C: C5 LOGOUT
14:52:32 S: * BYE disconnecting
14:52:32 S: C5 OK LOGOUT complete
14:52:32 Clearing connection to mbox.cert.legalmail.it
14:52:34 Ready to run action (retry count: 2)
14:52:34 Synchronizing mailbox: INBOX/Trash
14:52:34 Selecting mailbox: INBOX/Trash
14:52:34 Clearing connection to mbox.cert.legalmail.it
14:52:34 Trying to connect to mbox.cert.legalmail.it on port 993 (CFNetwork) without STARTTLS (required)
14:52:34 Resolved hostname (mbox.cert.legalmail.it).
14:52:34 Prepare secure connection...
14:52:34 Successful connection.
14:52:34 Initiating secure connection...
14:52:34 Returned (4)...
14:52:34 Protocol version: kTLSProtocol12
14:52:34 S: * OK IMAP4 PROXY server ready
14:52:34 C: C0 CAPABILITY
14:52:34 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN AUTH=PLAIN X-CP-SET-SOURCE-IP SASL-IR
14:52:34 S: C0 OK capabilities listed
14:52:34 Retrieving password (keychain or user request)
14:52:34 C: C1 AUTHENTICATE PLAIN ••••••••••
14:52:35 S: C1 OK authentication successful
14:52:35 C: C2 CAPABILITY
14:52:35 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT X-CP-MOVE MOVE X-CP-SET-SOURCE-IP ID AUTH=CRAM-MD5 AUTH=DIGEST-MD5 AUTH=PLAIN SASL-IR
14:52:35 S: C2 OK capabilities listed
14:52:35 C: C3 ID ("name" "MailMate" "version" "r5655" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
14:52:35 S: * ID ("name" "CP MS" "version" "9.0.034" "vendor" "Openwave Messaging")
14:52:35 S: C3 OK ID complete
14:52:35 C: C4 LIST INBOX ""
14:52:35 S: * LIST (\Noinferiors) NIL INBOX
14:52:35 S: C4 OK LIST completed
14:52:35 Error: No hierarchy delimiter allowed for “INBOX”.
14:52:35 Error code: 1
14:52:35 Failed action (1002). Reset observed read/write timeouts: 8/814:52:35 Handling reply
14:52:35 Running action
14:52:35 Sending request (22)
14:52:35 Handling request
14:52:35 Trying to disconnect nicely (8)...
14:52:35 C: C5 LOGOUT
14:52:35 S: * BYE disconnecting
14:52:35 S: C5 OK LOGOUT complete
14:52:35 Clearing connection to mbox.cert.legalmail.it
14:52:38 Ready to run action (retry count: 3)
14:52:38 Synchronizing mailbox: INBOX/Trash
14:52:38 Selecting mailbox: INBOX/Trash
14:52:38 Clearing connection to mbox.cert.legalmail.it
14:52:38 Trying to connect to mbox.cert.legalmail.it on port 993 (CFNetwork) without STARTTLS (required)
14:52:38 Resolved hostname (mbox.cert.legalmail.it).
14:52:38 Prepare secure connection...
14:52:38 Successful connection.
14:52:38 Initiating secure connection...
14:52:39 Returned (4)...
14:52:39 Protocol version: kTLSProtocol12
14:52:39 S: * OK IMAP4 PROXY server ready
14:52:39 C: C0 CAPABILITY
14:52:39 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN AUTH=PLAIN X-CP-SET-SOURCE-IP SASL-IR
14:52:39 S: C0 OK capabilities listed
14:52:39 Retrieving password (keychain or user request)
14:52:39 C: C1 AUTHENTICATE PLAIN ••••••••••
14:52:39 S: C1 OK authentication successful
14:52:39 C: C2 CAPABILITY
14:52:39 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT X-CP-MOVE MOVE X-CP-SET-SOURCE-IP ID AUTH=CRAM-MD5 AUTH=DIGEST-MD5 AUTH=PLAIN SASL-IR
14:52:39 S: C2 OK capabilities listed
14:52:39 C: C3 ID ("name" "MailMate" "version" "r5655" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
14:52:39 S: * ID ("name" "CP MS" "version" "9.0.034" "vendor" "Openwave Messaging")
14:52:39 S: C3 OK ID complete
14:52:39 C: C4 LIST INBOX ""
14:52:40 S: * LIST (\Noinferiors) NIL INBOX
14:52:40 S: C4 OK LIST completed
14:52:40 Error: No hierarchy delimiter allowed for “INBOX”.
14:52:40 Error code: 1
14:52:40 Failed action (1002). Reset observed read/write timeouts: 8/814:52:40 Handling reply
14:52:41 Terminating non-running connection...
14:54:41 Running action
14:54:41 Sending request (26)
14:54:41 Handling request
14:54:41 Trying to disconnect nicely (30)...
14:54:41 C: R5 LOGOUT
14:54:41 S: * BYE disconnecting
14:54:41 S: R5 OK LOGOUT complete
14:54:41 Clearing connection to mbox.cert.legalmail.it
14:54:41 Ready to run action (retry count: 0)
14:54:41 Disconnecting
14:54:41 Clearing connection to mbox.cert.legalmail.it
14:54:41 Completed action (3). Observed read/write timeouts: 8/814:54:41 Handling reply
-
nicfab October 8th, 2019 @ 03:11 PM
I am sorry for the previous message marked as spam.
14:52:07 Ready to run action (retry count: 0)
14:52:07 Synchronizing mailbox: INBOX/Draft
14:52:07 Selecting mailbox: INBOX/Draft
14:52:07 Clearing connection to mbox.cert.legalmail.it
14:52:07 Trying to connect to mbox.cert.legalmail.it on port 993 (CFNetwork) without STARTTLS (required)
14:52:07 Resolved hostname (mbox.cert.legalmail.it).
14:52:07 Prepare secure connection...
14:52:07 Successful connection.
14:52:07 Initiating secure connection...
14:52:08 Returned (4)...
14:52:08 Protocol version: kTLSProtocol12
14:52:08 S: * OK IMAP4 PROXY server ready
14:52:08 C: C0 CAPABILITY
14:52:08 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN AUTH=PLAIN X-CP-SET-SOURCE-IP SASL-IR
14:52:08 S: C0 OK capabilities listed
14:52:08 Retrieving password (keychain or user request)
14:52:08 C: C1 AUTHENTICATE PLAIN ••••••••••
14:52:08 S: C1 OK authentication successful
14:52:08 C: C2 CAPABILITY
14:52:08 S: * CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT X-CP-MOVE MOVE X-CP-SET-SOURCE-IP ID AUTH=CRAM-MD5 AUTH=DIGEST-MD5 AUTH=PLAIN SASL-IR
14:52:08 S: C2 OK capabilities listed
14:52:08 C: C3 ID ("name" "MailMate" "version" "r5655" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
14:52:08 S: * ID ("name" "CP MS" "version" "9.0.034" "vendor" "Openwave Messaging")
14:52:08 S: C3 OK ID complete
14:52:08 C: C4 LIST INBOX ""
14:52:08 S: * LIST (\Noinferiors) NIL INBOX
14:52:08 S: C4 OK LIST completed
14:52:08 Error: No hierarchy delimiter allowed for “INBOX”.
14:52:08 Error code: 1
14:52:08 Failed action (1002). Reset observed read/write timeouts: 8/8
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