#2336 new
Terence Gillespie

Smart Mailboxes Deleted on Upgrade (Way to Save prior to Next Upgrade?)

Reported by Terence Gillespie | June 5th, 2019 @ 01:44 AM

Hello Benny,

When upgrading to MailMate 1.12.5 (5635) I lost my smart mailboxes. Is there a pre-upgrade procedure I should have
done to save them? If so, I'd like to be aware of it before future

Very happy with Mailmate, thank you!


Comments and changes to this ticket

  • benny

    benny June 5th, 2019 @ 06:39 AM

    No, that should definitely not be necessary. An upgrade shouldn't touch the file with smart mailboxes at all.

    The only thing that can reset it is if MailMate fails to parse it and has to replace it with the default. In that case, a copy will be saved here:

    /Users/<username>/Library/Application Support/MailMate/Mailboxes.plist.invalid

    If that file exists then try sending it to me and I'll see if I can find an issue that might have triggered it to fail with r5635. (But nothing changed with respect to loading/parsing it which makes me think that this is not the problem.)

    If you have a backup then you could look for an older version of this file:

    /Users/<username>/Library/Application Support/MailMate/Mailboxes.plist

    If you try to change the file then make sure MailMate is not running (since otherwise MailMate will overwrite it again).

  • Terence Gillespie

    Terence Gillespie June 5th, 2019 @ 03:05 PM

    Thank you, Benny. Following your advice, I'm glad to report that my smart mailboxes were actually not deleted upon upgrading mailmate so I was mistaken to report this as an issue, my apologies.

    I found this out by:

    Making a copy of the current Mailboxes.plist and, since all smart
    mailboxes were still present in the file, investigated and found them upon expanding the "All Messages" folder....my mistake!

    Problem solved, ticket can be closed...

    ...and thanks again!

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