Mailbox Retrieval Failed Error: “”
Reported by Jinwoo Oh | September 8th, 2018 @ 07:10 AM
Mailbox Retrieval Failed Error: “”
I cannot log in outlook email that I am using for school.
My setting
imap-mail.outlook.com port 993
smtp-mail.outlook.com 587
After I clicked "Edit Subscriptions..."
It shows "Mailbox Retrieval Failed Error: “"" this popup
message.
I just downloaded the app, and want to try out, but I couldn't even
connect email account.
Screen_Shot_2018-09-08_at_2.10.01_AM.png
Comments and changes to this ticket
-
benny September 8th, 2018 @ 09:21 AM
Just to make sure this isn't a fixed issue, try the latest test release: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.
(Your settings look fine.)
-
Jinwoo Oh September 8th, 2018 @ 06:27 PM
Hi Benny,
Still same error with the newer test version
The version is r5522.
-
Jinwoo Oh September 8th, 2018 @ 07:07 PM
Is this because I am use .edu email?
Gmail account is working well. -
benny September 10th, 2018 @ 06:13 AM
I don't think
.eduplays any role, but we'll try to debug and see what we find.Does it work if you add the account without using “Edit Subscriptions...”?
Do you get the same error? If yes, then try the following:
- Open the Activity Viewer (⌥⌘0). This enables logging.
- Relaunch MailMate.
- Wait for the outlook account to fail (you might need to try to explicitly take it online).
- Use “Help ▸ Send Server Logs”.
Thanks in advance.
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Mac OS X email client.
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