Freron MailMate

New mail mate user.

When I try to refresh my IMAP4 account the source is listed as "Unavailable".

I attempted to edit the account and verify the changes by connecting with the "edit subscriptions" dialog box however this returns "Unable to retrieve mailbox\Error ""[OK]"

The logs seem to say that the connection was "successful" and the user was authenticated but not connected. Any idea why/how to resolve this?

I've done the standard things like updating to the latest release and restarting program/computer.

I don't control the server (work account), but need to be able to use this particular email account with MailMate.

From the log:

03:30:09 Handling reply
03:30:09 Running action
03:30:09 Sending request (40)
03:30:09 Handling request
03:30:09 Trying to disconnect nicely (8)...
03:30:09 C: A4 LOGOUT
03:30:09 S: * BYE Microsoft Exchange Server IMAP4 server signing off.
03:30:09 S: A4 OK LOGOUT completed.
03:30:09 Clearing connection to outlook.office365.com
03:30:12 Ready to run action (retry count: 3)
03:30:12 Clearing connection to outlook.office365.com
03:30:12 Trying to connect to outlook.office365.com on port 993 (CFNetwork) without STARTTLS (required)
03:30:12 Resolved hostname (outlook.office365.com).
03:30:12 Prepare secure connection...
03:30:12 Successful connection.
03:30:12 Initiating secure connection...
03:30:12 Returned (4)...
03:30:12 Protocol version: kTLSProtocol12
03:30:12 S: * OK The Microsoft Exchange IMAP4 service is ready. [QgBOADMAUABSADAAMwBDAEEAMAAwADgANAAuAG4AYQBtAHAAcgBkADAAMwAuAHAAcgBvAGQALgBvAHUAdABsAG8AbwBrAC4AYwBvAG0A]
03:30:12 C: A0 CAPABILITY
03:30:12 S: * CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=XOAUTH2 SASL-IR UIDPLUS MOVE ID UNSELECT CHILDREN IDLE NAMESPACE LITERAL+
03:30:12 S: A0 OK CAPABILITY completed.
03:30:12 Retrieving password (keychain or user request)
03:30:12 C: A1 AUTHENTICATE PLAIN ••••••••••
03:30:13 S: A1 OK AUTHENTICATE completed.
03:30:13 C: A2 CAPABILITY
03:30:13 S: * CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=XOAUTH2 SASL-IR UIDPLUS MOVE ID UNSELECT CLIENTACCESSRULES CLIENTNETWORKPRESENCELOCATION BACKENDAUTHENTICATE CHILDREN IDLE NAMESPACE LITERAL+
03:30:13 S: A2 OK CAPABILITY completed.
03:30:13 C: A3 ID ("name" "MailMate" "version" "r5461" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")
03:30:13 S: A3 BAD User is authenticated but not connected.
03:30:13 Warning: Detected Exchange IMAP server response state bug. Trying to work around it by interpreting it as a temporary connection issue.
03:30:13 Error code: 1003
03:30:13 Failed action (1000). Reset observed read/write timeouts: 8/8

03:30:13 Handling reply
03:30:13 Error: Failed multiple retries (4). Final error code was 1003.
03:30:13 Terminating non-running connection...