Crash while/after syncing IMAP account
Reported by Deleted User | October 15th, 2017 @ 09:11 PM
Setup details:
- 2015 15'' rMBP - macOS High Sierra 10.13 - MailMate Version 1.9.7
(5425)
Hi.
starting today, when I launch Mailmate, it starts syncing my IMAP account and then crashes after a few seconds.
I changed the username of my macOs user earlier today so that might be related.
Comments and changes to this ticket
-
benny October 16th, 2017 @ 06:33 AM
- State changed from new to reproduced
Yes, the username change is a problem. Something I hadn't thought of.
The problem is the custom location setting in the General preferences pane. As it is now MailMate cannot find the correct
Messages
folder. There's a symbolic link in this folder which doesn't point to the correct location:~/Library/Application Support/MailMate/
If you know how to do this then you could manually fix it in a Terminal window using the
ln -s
command, but otherwise it's probably better if you locate theMessages
folder which is probably here:/Users/<username>/com.freron.MailMate/Messages
And move it back into:
~/Library/Application Support/MailMate/
I hope this helps. I'll note to see if I can make MailMate robust with respect to username changes.
(I won't be online today. Sorry about the delay in my responses.)
-
Deleted User October 16th, 2017 @ 07:02 AM
Thanks, correcting the symlink helped.
I changed this:
Messages -> /Users/<oldname>/Library/Application Support/MailMate/Messages.noindex Messages.noindex
to
Messages -> Messages.noindex Messages.noindex
So in this case, relative symlinks seem to work. Maybe that helps?
Thanks again for the help and for a great Mail client. :)
-
benny October 17th, 2017 @ 06:02 AM
Ok, this was actually a different problem case than the one I was thinking of (but essentially the same problem). Thanks for the details.
-
benny October 24th, 2017 @ 09:05 PM
- State changed from reproduced to fixcommitted
The next release of MailMate uses relative paths when making the symlinks. Both within the folder itself and when using a custom location. That should fix this and related issues. (It won't fix existing setups automatically. That'll only happen if the user changes the Spotlight setting or the custom location setting.)
Again, thanks for the report.
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Mac OS X email client.