Freron MailMate

Comments and changes to this ticket

• 

  benny April 6th, 2017 @ 09:32 PM

  Sorry to hear that. Do you allow MailMate to send crash reports? (See the General prefs pane if you have time for that.)

  I located some crash reports which indicate that the problem might be some kind of database corruption. Could you open a Terminal window and launch MailMate like this:

  /Applications/MailMate.app/Contents/MacOS/MailMate
  

  That should show an error before the crash.

  It's likely the only workaround is to force the accounts to re-synchronize, but first let me know what you get from the above.

  Sorry about the inconvenience.

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  Mathieu April 6th, 2017 @ 10:03 PM

  Hi Benny,

  I cannot change the preferences because the app does not stay open long enough.

  Here is the info that appeared when I used terminal to activate MM.
  It also generated an error report this time.
  Both files are attached.

  Thanks!
  Mathieu

  • mailmate-crash.txt 109 KB
  • mailmate-crash-report.txt 85.2 KB
• 

  benny April 7th, 2017 @ 09:43 AM

  I'm afraid you need to re-synchronize MailMate completely. To avoid setting up your settings again I recommend doing it by removing the following folders:

  ~/Library/Application Support/MailMate/Database.noindex
  ~/Library/Application Support/MailMate/Attachments
  ~/Library/Application Support/MailMate/Messages
  ~/Library/Application Support/MailMate/Messages.noindex
  

  If you have enabled the custom location option for Spotlight (in the General preferences pane) then you might also have a Messages folder in a different location. You might want to keep a copy of the Messages folder until you are sure you are not missing any messages on the IMAP server.

  Also delete any files starting with a . (period). These are hidden files and you can see them by entering:

  ~/Library/Application\ Support/MailMate/
  ls -a
  

  Finally, relaunch MailMate.

  If you have any idea how this problem started then please let me know.

  Sorry about the inconvenience of whatever caused this problem.