#1654 new

MailMate styles outgoing messages with font-family:sans-serif

Reported by Yogananda | January 22nd, 2017 @ 11:19 PM

Hi there!

I notice that the HTML sections of messages sent with MailMate are styled with font-family:sans-serif. In Apple Mail, this makes them render in Helvetica rather than in my default message-viewing font. Apple Mail and Gmail don't add any such styling. I find this behavior quite surprising, given that not styling emails is one of the philosophical cornerstones of MailMate. Is there any way to remove this styling?



Comments and changes to this ticket

  • benny

    benny January 23rd, 2017 @ 10:06 AM

    The no-styling approach of MailMate did not work well since this made MailMate emails look ugly in too many other email clients (and then in MailMate after a reply was generated). My strategy is now to, by default, try to use what works best for most people, but this is incredibly tricky. I introduced sans-serif in an attempt to work around an issue with Outlook email clients which default to a (what users perceive) as a very ugly font. I got a lot of (negative) feedback on that.

    But your report shows that this is not a perfect solution (and I guess the same problem must exist for Apple Mail or Gmail unless they somehow trigger Outlook to behave differently).

    The font is currently hardcoded in the so-called mmTheme files. You can make your own file to get around this, but it's probably better if we find a solution which is easier and maybe even better default behavior -- if possible.

    (Testing is very difficult. The next time I work on this then I should probably use something like https://litmus.com.)

    The “quick” solution might just be a preference to control the font-family setting in any theme, but I would like to find something better than that.

  • Yogananda

    Yogananda January 23rd, 2017 @ 09:47 PM

    Hmm, yes I see. I guess I won't hold out hope for a quick resolution, but thanks for the quick reply!

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Mac OS X email client.

Shared Ticket Bins

People watching this ticket