Freron MailMate

Comments and changes to this ticket

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  Brock Brandenberg October 2nd, 2016 @ 02:52 PM

  Having done a rebuild according to some other tickets, I'm adding the ".files_to_be_written.tmp" file from my ~/Library/Application Support/MailMate folder for your reference (filename changed to unhide it).

  Brock

  • files_to_be_written.tmp 4.7 KB

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  Brock Brandenberg October 2nd, 2016 @ 03:00 PM

  I'll stop with this addition, I promise, but it's an important addition... Interestingly, the crash has occurred at the same "exists" operation but with a different backtrace.

  Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
  0 libsystem_kernel.dylib 0x00007fffa1ac2dda pthread_kill + 10
  1 libsystem_pthread.dylib 0x00007fffa1bad797 pthread_kill + 90
  2 libsystem_c.dylib 0x00007fffa1a28440 abort + 129
  3 OakUtilities.dylib 0x0000000108b68b35 oak::io::exists(std::1::basic_string, std::__1::allocator > const&) + 128
  4 OakDatabase.dylib 0x00000001084f5487 database_t::raw_body_for_msg(int, unsigned long&, bool) + 255
  5 OakDatabase.dylib 0x00000001084efdf1 database_t::body_part_ptr_for_msg(int) + 265
  6 OakDatabase.dylib 0x00000001084f3414 database_t::body_part_for_body_part_id(int) + 472
  7 OakDatabase.dylib 0x00000001084f2c71 database_t::delete_body_part(int, body_part_t*) + 263
  8 OakDatabase.dylib 0x00000001084f2c5a database_t::delete_body_part(int, body_part_t*) + 240
  9 OakDatabase.dylib 0x00000001084f2673 database_t::delete_message(int) + 145
  10 OakDatabase.dylib 0x00000001084f25b8 database_t::delete_more_messages() + 88
  11 com.apple.CoreFoundation 0x00007fff8c974551 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17
  12 com.apple.CoreFoundation 0x00007fff8c9556bd __CFRunLoopDoSources0 + 557
  13 com.apple.CoreFoundation 0x00007fff8c954bb6 __CFRunLoopRun + 934
  14 com.apple.CoreFoundation 0x00007fff8c9545b4 CFRunLoopRunSpecific + 420
  15 com.apple.HIToolbox 0x00007fff8bef5f6c RunCurrentEventLoopInMode + 240
  16 com.apple.HIToolbox 0x00007fff8bef5da1 ReceiveNextEventCommon + 432
  17 com.apple.HIToolbox 0x00007fff8bef5bd6 _BlockUntilNextEventMatchingListInModeWithFilter + 71
  18 com.apple.AppKit 0x00007fff8a5ec5f5 _DPSNextEvent + 1093
  19 com.apple.AppKit 0x00007fff8acfc8eb -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1637
  20 com.apple.AppKit 0x00007fff8a5e0fbd -[NSApplication run] + 926
  21 com.apple.AppKit 0x00007fff8a5aba8a NSApplicationMain + 1237
  22 com.freron.MailMate 0x000000010810c285 main + 570
  23 com.freron.MailMate 0x00000001080f1a64 start + 52

• 

  benny October 2nd, 2016 @ 03:06 PM

  How did you update to Sierra? It looks like you might have restored MailMate from a backup which can unfortunately leave MailMate in an inconsistent state (because MailMate cannot control the order in which files are backed up).

  I think in your case it's best if you delete the following folders and let MailMate rebuild from the servers (refetching emails):

  ~/Library/Application Support/MailMate/Database.noindex
  ~/Library/Application Support/MailMate/Messages.noindex
  ~/Library/Application Support/MailMate/Messages
  ~/Library/Application Support/MailMate/Attachments
  

  I'm a bit surprised though that rebuilding the database did not work. You did as described in the manual pages?

  Sorry about the inconvenience.

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  Brock Brandenberg October 2nd, 2016 @ 03:37 PM

  In my case, I keep my user folder on a second partition and point my UNIX user to the other folder using the advanced options under Sys Prefs -> Users & Groups. So it wasn't restored, but rather "inherited" from my existing user folder. Being a Mac dev, this is the only sane way that I can keep two OS installs running simultaneously (current and beta, or beta and previous). Other than Spotlight having updated its internal format in the past and getting full rebuilds of the database when switching the startup OS, it's never posed a problem for me.

  I did a rebuild again, but because I keep all of my messages on the server now and none locally, I get a "0 messages" dialog on launch, I hit OK, and then it starts synching and crashes. I'll delete the suggested folders and try again. Quick question... "Messages" is supposed to be a symlink to "Messages.noindex", correct?

  Don't mind the inconvenience... I'm doing troubleshooting with my apps on Sierra so I know how this goes :) Something changes behavior slightly in a method in a framework or a function in a library, and voila, late night bug hunting begins :)

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  Brock Brandenberg October 2nd, 2016 @ 04:00 PM

  Well, whad'ya know, I got a successful rebuild after deleting the folders and letting it re-fetch from the server. Actually, I just moved all four to a Desktop subfolder for safe keeping, but same effect. Thanks.

  The previous rebuild, I did according to "Manually resetting MailMate" in the help pages. First command reported that no tmp files existed, the second generated the hidden rebuild file, then I got the "0 messages" dialog when I relaunched, then boom another crash report.

  Thanks again,
  Brock

• 

  benny October 3rd, 2016 @ 02:04 PM

  • State changed from “new” to “cantreproduce”

  Yes, Messages is a symlink depending on your Spotlight related settings in the General preferences pane.

  I'm afraid the issue was not related to upgrading to Sierra. It's probably a more general (rare) issue which MailMate does not handle gracefully.