#1300 new
Antti Honkela

Regression: Gmail losing synchronisation often after 1.9.3 update

Reported by Antti Honkela | November 5th, 2015 @ 07:36 AM

After upgrading to 1.9.3 with the new Gmail authentication mechanism, Gmail seems to have been losing synchronisation quite regularly. Previously it was working much better.

I think this may be linked to making the computer sleep or moving to a different network.

Sorry for the vague report: this is just a very annoying regression and I wanted to report it as soon as possible.



Comments and changes to this ticket

  • benny

    benny November 5th, 2015 @ 10:21 AM

    Thanks for the report. I've seen once that MailMate stopped synchronizing anything within a Gmail account except the INBOX, but I couldn't reproduce it after relaunching MailMate. Is this what you are seeing?

    If it happens relatively often then you are good candidate for debugging. First step: Have you tried disabling OAuth2 in the IMAP account settings? Does that fix the issue?

  • Matt Wean

    Matt Wean November 6th, 2015 @ 06:19 PM

    I just started having a problem with updating at least one of my accounts (but not others). They're all using OAuth. I'm getting errors like these in Console:

    11/6/15 10:10:28.810 AM MailMate[4156]: [Accounts] Failed to update account with identifier C42D55CC-7D79-43A6-A1FB-8A7688DBAF6B, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

    Disabling OAuth seems to fix it.

  • benny

    benny November 6th, 2015 @ 06:51 PM

    @Matt: Did it match what I described? The INBOX is synchronized, but not the other mailboxes? I think I'm able to reproduce this, but it's a bit tricky. I do expect to be able to fix it though and then I'll update this ticket. If it's a different issue then please share some details (relaunching MailMate always fixes the issue I've seen myself).

  • benny

    benny November 8th, 2015 @ 01:53 PM

    • State changed from “new” to “fixcommitted”

    Please try the latest test release and let me know if this issue has not been fixed: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

  • benny

    benny November 26th, 2015 @ 02:33 PM

    • State changed from “fixcommitted” to “fixreleased”

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