Freron MailMate

Comments and changes to this ticket

• 

  benny July 29th, 2015 @ 11:12 AM

  If 143 works with Apple Mail then it should also work in MailMate. The problem seems to be the SSL handshake. Do you have SSL enabled in Apple Mail?

  You should not use port 443 since this an https port and not for IMAP, but you can try to see if port 993 works.

  You can try temporarily disabling SSL on port 143 in MailMate to see if this is the only problem.

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  Justin Levens August 6th, 2015 @ 03:04 PM

  Here is what my settings are like for Apple Mail: http://cl.ly/image/2V1t3h1j1m3I

  I did come across this post: https://freron.lighthouseapp.com/projects/58672/tickets/1002-force-...

  When you say disabling SSL, do you mean just don't select the 'Require SSL' box? When I do that I get 'Error: Cannot log in since LOGINDISABLED (no plain text login allowed) is reported by the server.'

  I have also tried port 993 but unfortunately it didn't work either.

• 

  benny August 6th, 2015 @ 04:14 PM

  • State changed from “new” to “accepted”

  Ah, thanks for finding that link. Unfortunately that issue is still the same. I haven't changed MailMate to use the Apple framework.

  There is little I can do other than promise to contact you when/if this changes, e.g., by updating this ticket.

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  Justin Levens August 6th, 2015 @ 04:54 PM

  Our server does support TLS 1, 1.1, 1.2 - does that make a difference?

• 

  benny August 6th, 2015 @ 05:02 PM

  Yes, then it's not the same issue. Could you provide me with the server address if it's accessible from the outside? I don't need to login I just need to be able to try connecting to the server. You can send it via “Help ▸ Send Feedback” (if you have a working SMTP server).

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  Justin Levens August 6th, 2015 @ 05:06 PM

  Okay. I sent it using Send Feedback.

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  Justin Levens August 13th, 2015 @ 06:01 PM

  @benny, just following up on this - did you receive my server address? I did see there was a new release and I have downloaded and installed it. I reviewed the release notes and it doesn't look like there was a fix for my specific problem, but it looks like things have been put in place to debug issues. Below are the logs from the activity viewer.

  17:53:49 Running action
  17:53:49 Sending request (7)
  17:53:49 Handling request
  17:53:49 Clearing connection to xxxx.xxx.xxx.xxx
  17:53:49 Ready to run action
  17:53:49 Clearing connection to xxxx.xxx.xxx.xxx
  17:53:49 Trying to connect to xxxx.xxx.xxx.xxx on port 143
  17:54:05 Error: Time limit (16s) reached while trying to write data (xxxx.xxx.xxx.xxx)
  17:54:05 Error: Failed while trying to connect to “xxxx.xxx.xxx.xxx” on socket 49.
  17:54:05 Clearing connection to xxxx.xxx.xxx.xxx
  17:54:05 Trying to connect to xxxx.xxx.xxx.xxx on port 993
  17:54:05 Successful connection on socket 49.
  17:54:05 Initiating secure connection...
  17:54:05 Error: Failed SSL handshake (-1/1).
      “error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure”
  17:54:05 Error code: 9
  17:54:05 Failed action (1000). Reset observed read/write timeouts: 8/8
  
  17:54:05 Handling reply
  17:54:05 Running action
  17:54:05 Sending request (7)
  17:54:05 Handling request
  17:54:05 Clearing connection to xxxx.xxx.xxx.xxx
  17:54:06 Ready to run action
  17:54:06 Clearing connection to xxxx.xxx.xxx.xxx
  17:54:06 Trying to connect to xxxx.xxx.xxx.xxx on port 143
  17:54:22 Error: Time limit (16s) reached while trying to write data (xxxx.xxx.xxx.xxx)
  17:54:22 Error: Failed while trying to connect to “xxxx.xxx.xxx.xxx” on socket 49.
  17:54:22 Clearing connection to xxxx.xxx.xxx.xxx
  17:54:22 Trying to connect to xxxx.xxx.xxx.xxx on port 993
  17:54:22 Successful connection on socket 49.
  17:54:22 Initiating secure connection...
  17:54:22 Error: Failed SSL handshake (-1/1).
      “error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure”
  17:54:22 Error code: 9
  17:54:22 Failed action (1000). Reset observed read/write timeouts: 8/8
  
  17:54:22 Handling reply
  17:54:22 Running action
  17:54:22 Sending request (8)
  17:54:22 Handling request
  17:54:22 Clearing connection to xxxx.xxx.xxx.xxx
  17:54:24 Ready to run action
  17:54:24 Clearing connection to xxxx.xxx.xxx.xxx
  17:54:24 Trying to connect to xxxx.xxx.xxx.xxx on port 143
  17:54:40 Error: Time limit (16s) reached while trying to write data (xxxx.xxx.xxx.xxx)
  17:54:40 Error: Failed while trying to connect to “xxxx.xxx.xxx.xxx” on socket 49.
  17:54:40 Clearing connection to xxxx.xxx.xxx.xxx
  17:54:40 Trying to connect to xxxx.xxx.xxx.xxx on port 993
  17:54:40 Successful connection on socket 49.
  17:54:40 Initiating secure connection...
  17:54:40 Error: Failed SSL handshake (-1/1).
      “error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure”
  17:54:40 Error code: 9
  17:54:40 Failed action (1000). Reset observed read/write timeouts: 8/8
  
  17:54:40 Handling reply
  17:54:40 Running action
  17:54:40 Sending request (8)
  17:54:40 Handling request
  17:54:40 Clearing connection to xxxx.xxx.xxx.xxx
  17:54:43 Ready to run action
  17:54:43 Clearing connection to xxxx.xxx.xxx.xxx
  17:54:43 Trying to connect to xxxx.xxx.xxx.xxx on port 143
  17:54:59 Error: Time limit (16s) reached while trying to write data (xxxx.xxx.xxx.xxx)
  17:54:59 Error: Failed while trying to connect to “xxxx.xxx.xxx.xxx” on socket 49.
  17:54:59 Clearing connection to xxxx.xxx.xxx.xxx
  17:54:59 Trying to connect to xxxx.xxx.xxx.xxx on port 993
  17:54:59 Successful connection on socket 49.
  17:54:59 Initiating secure connection...
  17:54:59 Error: Failed SSL handshake (-1/1).
      “error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure”
  17:54:59 Error code: 9
  17:54:59 Failed action (1000). Reset observed read/write timeouts: 8/8
  
  17:54:59 Handling reply
  17:54:59 Error: Failed multiple retries (4). Final error code was 9.
  

• 

  benny August 17th, 2015 @ 12:24 PM

  Sorry about the late response. I get the same error if I try connecting to the server manually:

  > openssl s_client -connect mail.xxx.edu:993
  CONNECTED(00000003)
  20296:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:/SourceCache/OpenSSL098/OpenSSL098-52.40.1/src/ssl/s23_clnt.c:618:
  

  I've tried various command line arguments for openssl, but with no luck. Since I'm using openssl within MailMate then it's unlikely I can make it work :-(

  The best I can do is to notify you when/if I replace openssl (if that's part of the problem).

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  Justin Levens November 23rd, 2015 @ 04:59 PM

  Hey Benny, I'm still bummed that I'm not able to use MailMate for this account. I continue to keep the app on my Mac and update hoping you've replaced openssl but, alas, this is not the case. Do you have recommendations for what I can do on the server level to allow MailMate to work with this account? Thanks in advance for your assistance.

• 

  benny August 11th, 2016 @ 06:08 PM

  • State changed from “accepted” to “fixcommitted”

  Resolved with beta release.

• 

  benny September 15th, 2016 @ 03:57 PM

  • State changed from “fixcommitted” to “fixreleased”

  [bulk edit]