#807 ✓closed
David Askew

Email Address Weirdness on Reply

Reported by David Askew | June 12th, 2014 @ 01:50 PM

If I send a email to my future mother in-law by typing in the "To:" field of a new email window, it finds here name Judy Smith judy@host.com and the email sends fine. When I get a reply from the same address, the "From:" now says Robert Smith judy@host.com. Mailmate is showing me the wrong name even though address is correct, why? Now, I do send emails to Robert Smith also, but I do so at another address on another service provider ... Robert Smith <robert@gmailwhatever.com.

What could be happening here?

Comments and changes to this ticket

  • benny

    benny June 12th, 2014 @ 02:00 PM

    It sounds like a problem at the receiving end, but I might be wrong. You can check that by looking at the raw message:

    • Select the message
    • Enable “View ▸ Show Raw Message”.
    • Look for the header line starting with From.

    If that From header contains Robert then MailMate is not doing anything wrong. If it contains Judy then there is a serious bug since somehow MailMate is displaying something (Robert) which is not there.

  • David Askew

    David Askew June 12th, 2014 @ 02:18 PM

    I didn't realize that was part of the header, but I see what you mean. This is not a MailMate issue it seems. The sender is sending the wrong info. I will address accordingly.

    Thanks.

  • benny

    benny June 12th, 2014 @ 07:05 PM

    • State changed from “new” to “closed”
  • David Askew

    David Askew June 16th, 2014 @ 12:43 PM

    When I review the email on my iPhone and iPad, they both say the right thing "Judy". I guess those devices use what is in my address book instead of the header?

  • benny

    benny June 16th, 2014 @ 12:53 PM

    Yes, I know Apple Mail does this when there is no name for the email address in the message itself, but I wasn't sure whether or not this happened if there is a name in the message (I had assumed not, but it looks like I'm wrong). To me that seems like a security problem. That is mainly because I often judge potential spam emails by the fact of whether or not they include my real name (most often such emails only contain the email address). This could also be very confusing when an email address is shared by multiple users using different names.

    I know you didn't ask for it, but for the record, it's very unlikely that I'll ever make MailMate behave like Apple/iOS Mail.

  • David Askew

    David Askew June 16th, 2014 @ 02:10 PM

    Understandable. Thanks.

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