#692 new
Harrison Brown

Folders stop syncing after a period of use, usually 2–4 hours

Reported by Harrison Brown | March 30th, 2014 @ 05:56 PM

I'm currently trying out MailMate on the 30-day trial but I'm finding that after a few hours' of use MailMate stops syncing with my IMAP server (Gmail and Google Apps) to both fetch new messages and to update the server with changes such as archiving messages or sorting them into folders. When this happens I see that folders, including the Inbox folders for my 3 accounts, are greyed-out and say "(failed)" next to them. This can be fixed by closing and re-opening MailMate, but obviously that's not a good solution as I don't know exactly when it has happened – it seems to fail silently (and sending email always seems to remain functional).

Comments and changes to this ticket

  • benny

    benny March 31st, 2014 @ 12:12 PM

    First try updating to the latest test version: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. I'm very interested in solving this problem since I've received some similar reports without being able to track down the exact issue.

    Keep the Activity Viewer (⌥⌘0) open and when a mailbox has entered the failed state then see if you can find the relevant part of the log file (select connections in the upper part of the window and review logs in the lower part of the window). You may have to take the entire account offline since it can be tricky to copy/paste the log if logging is still active. You can send it via “Help ▸ Send Feedback” if you do not want to add it to this ticket.

    Thanks in advance!

  • Harrison Brown

    Harrison Brown May 14th, 2014 @ 08:50 AM

    Hi Benny. I've taken some screenshots of the issue when it happened again just now, including the activity monitor. The steps were (with screenshot filenames corresponding to the numbers below):

    1) An account becomes "unavailiable"
    2) The activity monitor shows "R9 LOGOUT"
    3) I sync the relevant inbox; nothing happens
    4) I sync the whole account; things start to happen
    5) After the account has synced the activity monitor shows "S24 IDLE"
    6) I am using versino 1.7.2 (4132)

    Hope this helps!

  • benny

    benny May 17th, 2014 @ 12:32 PM

    Thanks for the update. I need you to update to the latest beta (see the Software Update preferences pane) and try again. This is what I need you to do:

    1. Keep the Activity Viewer open.
    2. When the account goes to the “unavailable” state (it appears to no longer be “failed” as originally described) then use “Help ▸ Send Server Logs” to send me more data (reference this ticket in the email).

    Thanks in advance!

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile »

Mac OS X email client.

Shared Ticket Bins

People watching this ticket