#563 ✓resolved
Max Rydahl Andersen

Stuck with "AS LIST "*"" when connecting to Zimbra server

Reported by Max Rydahl Andersen | January 4th, 2014 @ 11:26 PM

I'm trying out mailmate for the first time - gmail seem to work fine, but connecting to my companys mail server (zimbra) I'm stuck at "AS LIST "*"" in activity monitor.

Nothing else is happening.
I've tried restarting, also tried waiting several minutes - no change.

Note, my account have alot of folders - but other email clients or programs seem to be able to list them pretty fast.

I really like the ideas I've seen in mailmate - hope this is just a minor glitch we can fix ;)

Comments and changes to this ticket

  • benny

    benny January 6th, 2014 @ 11:01 AM

    • State changed from “new” to “resolved”

    Sorry for the late reply on this one. I'm glad you found a solution yourself.

    Some servers use an INBOX prefix (or some other prefix) and some servers do not. The response from the server seems to indicate that it doesn't:

    S: * NAMESPACE (("" "/")) (("/home/" "/")) NIL
    

    But your experiments show that it probably does. I'm not sure how MailMate could reliably detect that automatically (I assume other email clients do work for you, but I don't know how).

    You could try connecting to the server using telnet/openssl to avoid the timeout. Just to see what is eventually returned by Zimbra for the LIST command and whether or not something is exposed via IMAP which you should consider a security risk. (Let me know if you would like instructions.)

  • benny

    benny January 6th, 2014 @ 01:38 PM

    Apparently I cannot connect to your server, but it's something like this:

    First connect:

    > openssl s_client -connect mail.corp.redhat.com:imaps
    

    (You might need to add -crlf as an argument.)

    Then login:

    0 LOGIN name password
    

    And then do the list:

    1 LIST "" "*"
    

    Wait to see if it ever returns a result.

  • benny

    benny January 7th, 2014 @ 08:49 AM

    Was the result the same as with the INBOX argument?

    Very few email clients would wait 5-10 minutes for a response. It is more likely that they somehow know they must use the INBOX prefix.

  • benny

    benny January 20th, 2014 @ 12:09 PM

    I would think it would require tens of thousands of folders to make Zimbra hang for that long before replying…

    And yes, "INBOX" does prevent you from seeing anything outside that hierarchy. You might be able to do something like this though:

    namespaceResponse = "(("INBOX" "/") ("Archive/Whatever" "/")) NIL NIL";
    

    I haven't tested it though.

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