#443 ✓resolved

unable to set up icloud

Reported by oscar | September 13th, 2013 @ 03:17 PM

I have been trying to set up icloud since yesterday, no matter what I do, it does not work, I have read almost all tickets related to my problem, no one seems to have this problem, attached 3 screenshots with my configuration and error messages.

Comments and changes to this ticket

  • benny

    benny September 14th, 2013 @ 09:19 AM

    Sorry about the late response. For some reason I did not receive an email notification (I've contacted lighthouseapp about that).

    It seems that the password (or username) is simply rejected. If you are able to use the Terminal then you can try to connect manually like this:

    openssl s_client -crlf -connect imap.mail.me.com:993

    After it connects you can do like this to test authentication:

    0 LOGIN your_username your_password

    I'm not sure the me.com part is required. Try with both khius@me.com and just khius.

    I did recently change an aspect of the login process for IMAP accounts, but I don't think it relates to your problem. In any case, if the above manual login works then you can try fetching the latest test release: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

  • benny

    benny October 10th, 2013 @ 12:15 PM

    • State changed from “new” to “cantreproduce”

    Were you able to resolve this issue with the information provided?

    (I'll mark the ticket as cantreproduce, but comments are still welcome.)

  • Gabe

    Gabe November 13th, 2013 @ 02:32 AM

    I get this same error when following Apple's guidelines. The fix is to use just your username without the @me.com suffix contrary to Apple's docs.

  • benny

    benny November 13th, 2013 @ 07:51 AM

    • State changed from “cantreproduce” to “resolved”

    @Gabe: Thanks, I'll change the ticket state to “resolved” then :-)

  • ldz

    ldz February 15th, 2014 @ 01:36 AM

    I'm encountering a related problem -- after following this thread and removing the @{me, mac, icloud}.com I can receive mail. However, I cannot send mail through the mac server. I either get the attached message, or the mail is sent through one of my other smtp servers (showing my e-address as if coming from the smtp server used.) As of now I cannot find a pattern to this behavior, perhaps it has to do with whether it's a new message or a reply to an existing one.

    Fwiw, I'm running 10.9.1, where the Apple Mail application doesn't allow me to search my mail files (it did in all previous versions of the OS) and am trying MailMate.

  • benny

    benny February 17th, 2014 @ 01:26 PM

    @Idz: Based on the error message shown then I suspect you have disabled the “SSL” option in the account settings for the SMTP server. Is this correct? The server seems to be complaining that a secure connection has not been established.

    I don't think it's related to new/reply except for the fact that MailMate tries to guess which account you want to use and that also changes which SMTP server is used.

  • Andy Spicer

    Andy Spicer March 21st, 2014 @ 11:51 AM

    FYI, I had the same issue. Could connect via terminal using full email address as userid but had to remove the @me.com from the address in MailMate userid field. Once the @me.com was removed it connected properly.

  • benny

    benny March 21st, 2014 @ 12:28 PM

    @Andy: That's interesting. Could you provide the commands you used in the Terminal? At least in theory, it must be different than what I do in code (which can be seen in the Activity Viewer).

  • Andy Spicer

    Andy Spicer March 21st, 2014 @ 02:25 PM

    Benny, as luck would have it (and my cluttered screen!) I have the terminal window still open. Here's a link to a screen grab.


  • benny

    benny March 24th, 2014 @ 01:51 PM

    Thanks, MailMate uses AUTHENTICATE PLAIN to do the login. Apparently this does not allow the @domain part while LOGIN does. I guess I could make some kind of workaround for that, but it's not at the top of my list :-)

    Thanks for the feedback.

  • Roland Dobbins

    Roland Dobbins October 26th, 2014 @ 06:29 AM

    I would really like to switch to MailMate, but this issue prevents me from doing so. I have an @mac.com address which I use for my primary personal email, and it simply doesn't work with MailMate.

  • benny

    benny October 26th, 2014 @ 09:40 AM

    @Roland: Did you try removing the @mac.com part of the address for the username in the settings. You can find the recommended settings here. Note that you should not be using anything but *.mail.me.com servers. There are others which seem to work, but I don't believe they are working as well (recently I had users experiencing strange server bugs). You edit settings via the “File ▸ Edit IMAP Account ▸ ...” menu.

  • Roland Dobbins

    Roland Dobbins October 27th, 2014 @ 12:53 AM

    Yes, I did all that.

    Then I quit and restarted, and it magically started working, heh.

    I'm using p04-imap.mail.me.com as the IMAP server (this is what OSX automagically configures when you set up an iCloud email account for Mail.app) and smtp.mail.me.com as the SMTP server.

    It's working quite well, so I'm off to register MailMate. Thanks much!

  • benny

    benny October 27th, 2014 @ 11:17 AM

    @Roland: I'm glad it works now. (I don't think there is any guarantee that p04 is going to keep on working in the future though.)

    Thanks for your support!

  • Roland Dobbins

    Roland Dobbins October 27th, 2014 @ 08:32 PM

    Sure, but that's what Apple put into my System Preferences when I set up iCloud.

  • benny

    benny October 28th, 2014 @ 11:28 PM

    Yes, but Apple could also change it and MailMate would have no way to detect that easily. I don't think it's very likely to happen though.

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