#443 ✓resolved
oscar

unable to set up icloud

Reported by oscar | September 13th, 2013 @ 03:17 PM

I have been trying to set up icloud since yesterday, no matter what I do, it does not work, I have read almost all tickets related to my problem, no one seems to have this problem, attached 3 screenshots with my configuration and error messages.

Comments and changes to this ticket

  • benny

    benny September 14th, 2013 @ 09:19 AM

    Sorry about the late response. For some reason I did not receive an email notification (I've contacted lighthouseapp about that).

    It seems that the password (or username) is simply rejected. If you are able to use the Terminal then you can try to connect manually like this:

    openssl s_client -crlf -connect imap.mail.me.com:993
    

    After it connects you can do like this to test authentication:

    0 LOGIN your_username your_password
    

    I'm not sure the me.com part is required. Try with both khius@me.com and just khius.

    I did recently change an aspect of the login process for IMAP accounts, but I don't think it relates to your problem. In any case, if the above manual login works then you can try fetching the latest test release: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

  • benny

    benny October 10th, 2013 @ 12:15 PM

    • State changed from “new” to “cantreproduce”

    Were you able to resolve this issue with the information provided?

    (I'll mark the ticket as cantreproduce, but comments are still welcome.)

  • Gabe

    Gabe November 13th, 2013 @ 02:32 AM

    I get this same error when following Apple's guidelines. The fix is to use just your username without the @me.com suffix contrary to Apple's docs.

  • benny

    benny November 13th, 2013 @ 07:51 AM

    • State changed from “cantreproduce” to “resolved”

    @Gabe: Thanks, I'll change the ticket state to “resolved” then :-)

  • benny

    benny February 17th, 2014 @ 01:26 PM

    @Idz: Based on the error message shown then I suspect you have disabled the “SSL” option in the account settings for the SMTP server. Is this correct? The server seems to be complaining that a secure connection has not been established.

    I don't think it's related to new/reply except for the fact that MailMate tries to guess which account you want to use and that also changes which SMTP server is used.

  • benny

    benny March 21st, 2014 @ 12:28 PM

    @Andy: That's interesting. Could you provide the commands you used in the Terminal? At least in theory, it must be different than what I do in code (which can be seen in the Activity Viewer).

  • benny

    benny March 24th, 2014 @ 01:51 PM

    Thanks, MailMate uses AUTHENTICATE PLAIN to do the login. Apparently this does not allow the @domain part while LOGIN does. I guess I could make some kind of workaround for that, but it's not at the top of my list :-)

    Thanks for the feedback.

  • benny

    benny October 26th, 2014 @ 09:40 AM

    @Roland: Did you try removing the @mac.com part of the address for the username in the settings. You can find the recommended settings here. Note that you should not be using anything but *.mail.me.com servers. There are others which seem to work, but I don't believe they are working as well (recently I had users experiencing strange server bugs). You edit settings via the “File ▸ Edit IMAP Account ▸ ...” menu.

  • benny

    benny October 27th, 2014 @ 11:17 AM

    @Roland: I'm glad it works now. (I don't think there is any guarantee that p04 is going to keep on working in the future though.)

    Thanks for your support!

  • benny

    benny October 28th, 2014 @ 11:28 PM

    Yes, but Apple could also change it and MailMate would have no way to detect that easily. I don't think it's very likely to happen though.

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