#335 ✓fixreleased
Steve Bowman

Trying to Delete Dummy Account--Red Messages

Reported by Steve Bowman | January 29th, 2013 @ 06:21 PM

I have a dummy gmail account I'm trying to remove completely. "Remove Source" doesn't do it. There's about two dozen random messages stuck in the account--I can see them in the Trash and in the top-level view for that account. The messages are showing in red letters. I saw in another ticket here that I need to have tell gmail to synchronize and remove these before I can remove the source.

Here's the problem. This dummy account is exactly the same as my main gmail account EXCEPT that the servers are imap.googlemail.com (and smtp.googlemail.com) for the dummy and imap.gmail.com/smtp.gmail.com for my real account. Same account ID and password for both. I'm afraid to go live with the dummy account and delete these hold-out messages because I don't want to delete my regular mail.

I've already had the horrible experience of deleting all my labels while trying to clean things up using MailMate. I still don't know what happened, and I'm not happy about it. What can I do to get rid of the dummy, googlemail.com account completely without jeopardizing my main gmail.com account?

What more information can I send you to help me solve this?

I'm still using Mailmate in trial mode, and these problems, plus a couple other little bugs I've encountered (Mailmate crashes sometimes when I try to process a calendar meeting.ics request, for example) are eroding my confidence. I like the promise of Mailmate and its power and sophistication, and I'm hoping to make it my permanent mail client, but may have to find something else if I can't trust it to be reliable and predictable.


Comments and changes to this ticket

  • benny

    benny January 29th, 2013 @ 08:03 PM

    • State changed from “new” to “accepted”

    First of all, thanks for trying out MailMate.

    Deleting accounts: The top priority in MailMate is to never lose messages/data. Ironically, this is why you cannot delete the account. MailMate won't do it as long as non-uploaded messages exist. The solution is that I automatically offer the user to “Force Delete” an account with an appropriate warning about the loss of these messages. You are not the first to ask and I'll make this my top priority tomorrow – and then you can test it for me if you like.

    Gmail labels: The only way to delete Gmail labels in MailMate is to delete messages in the mailboxes named after the labels. Gmail IMAP is a bit of a hack. Here is the manual page about Gmail in MailMate. Maybe you were deleting duplicate messages in MailMate (in “All Messages” or another smart mailbox)? Could this be how it happened?

    Crash: Another user reported this and so far I believe it is an Apple bug. Seems to only happen on 10.8.x. Is that also true for you? I assume you open Quick Look and then click the Open button? Try clicking on the attachment instead. That does not crash for the other user.

    The state of this ticket is for tracking the implementation of “Force Delete” for account deletions.

  • Steve Bowman

    Steve Bowman January 29th, 2013 @ 08:35 PM

    Benny, I'll be happy to try out your force delete function, when you get it ready. I think an appropriate warning should be specific: "This source has XX messages in the YY mailbox. They will be lost forever. Delete?" Or something like that.

    I lost labels while deleting messages in either trash or spam, which resulted in all messages being deleted. I was not in All Messages, though it's possible I had something else in focus that I didn't realize. I was able to restore all the messages I deleted (I think I found them in another layer of Trash), but they came back stripped of labels. I'm not exactly sure what I did, but I've never had that happen with Apple Mail. Gmail is a mess, and I've never been able to get my mind around what's going on (I have read up on it; still murky). I'd love to switch to another IMAP service (I have my own domain name, so that's not a problem). Do you have a favorite that works well with Mailmate?

    Crash: exactly! Opened meeting.ics in Quick Look and then Open. Yes, 10.8.2. Glad to learn that's not Mailmate.

    Thanks for your prompt response. Makes me feel better.


  • benny

    benny January 29th, 2013 @ 09:21 PM

    I believe fastmail.fm is relatively popular among my users and I have no problems with their IMAP server.

  • Mike
  • Steve Bowman

    Steve Bowman January 29th, 2013 @ 10:28 PM

    Mike, I jumped onto Google after Benny suggested Fastmail.fm, which I wasn't aware of. I see lots of bitching and moaning about service interruptions and fear that the recent sale to Opera has sullied Fastmail. Is that just hyperventilating among email geeks? Otherwise, Fastmail.fm looks to be what I want.


  • benny

    benny January 30th, 2013 @ 11:58 AM

    • State changed from “accepted” to “fixcommitted”

    @Steve: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. You should then get r3238 which makes it easier to force delete accounts. Let me know how it works out for you.

    With respect to fastmail.fm then Mike may not see your question since he does not “watch” this ticket (he doesn't get email notifications).

  • Steve Bowman

    Steve Bowman January 30th, 2013 @ 12:46 PM

    Yay! It worked! Gave me the option "Force Remove" and, poof, it was gone. I had to quit and restart Mailmate to get all references to this old source to disappear (in the Inbox section, for example). But it's all cleaned up now. Thanks, Benny, for tending to this.


  • benny

    benny January 30th, 2013 @ 03:40 PM

    • State changed from “fixcommitted” to “fixreleased”
  • stu jeffery

    stu jeffery October 26th, 2013 @ 01:52 AM

    I am using the trial version and am learning about features and if I want to move to your program. I really like your search features, but there is a lot I don't yet understand.

    In the process of experimenting, I added an extra IMAP account and I want to delete it. The procedure described above of "holding down the option when clicking check now" simply responds that I am up to date with "3804".

    Is that still active?

  • benny

    benny October 26th, 2013 @ 07:25 AM

    Yes, r3804 is the latest revision.

  • Ken Burke

    Ken Burke December 30th, 2013 @ 08:43 PM

    Was Force Delete for a source ever implemented. If so, do I access it. I have a source that is (likely) incorrectly configured that I just want to remove. I can go through the process by right clicking on the folder in Sources and selecting Remove Source, including Remove Account? confirmation pane, but no joy. I've looked and there are no messages in the folder structure.

    If Force Delete is active, where/how do I access it

  • benny

    benny December 30th, 2013 @ 10:54 PM

    @Ken: The “Force Delete” option is only shown if MailMate cannot delete the account (because it's non-empty). Maybe your problem is a visual glitch. What happens if you restart MailMate?

    You can also look on disk to see if any messages are in the account:

    ~/Library/Application Support/MailMate/Messages/IMAP/...

    In any case, it sounds like there is some kind of bug.

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