#3104 ✓resolved
David Crippen

MailMate and Microsoft changes

Reported by David Crippen | July 13th, 2022 @ 03:57 PM

Hello, I have been a MailMate user for many years. I got a note from the University of Pittsburgh that they are "upgrading" their mail service August 1 and after that only a few mail clients will work with UPMC and Pitt. They do not support MailMate and so if MailMate (apparently) does not upgrade their mail client to work with the new Microsoft upgrades, I will have to switch to the one client they support which is Apple Mail. I REALLY don't want to do that as MailMate is a much better App. So I called the help desk and they advised me to call you to see if you are aware of these new Microsoft changes which have been in the works for a long time, coming to fruit on August 1. If you haven't anticipated these new changes with Microsoft, I will be forced to move to Apple Mail whether I like it or not. Can you advise? (See inclosure)

Dear David,
Pitt Information Technology is writing because you have recently accessed your Pitt Email with an email client that is not compatible with improved email security features that Pitt IT will put in place beginning on Monday, Aug. 1.
To ensure uninterrupted access to your Pitt email, Pitt IT recommends switching to Microsoft Outlook as your email client. Microsoft Outlook is available for your desktop as part of Microsoft Office 365 ProPlus at Pitt and is available for your mobile device through the Pitt App Center for Android and iOS.
Alternately, you may update your current email client’s settings to support Microsoft Modern authentication. Check your preferred email client’s support documentation for instructions. After updating your email client, you will occasionally be prompted to log in to your email client with Pitt Passport and multifactor authentication.
Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) at any time if you have questions or need assistance.
Pitt Information Technology

Comments and changes to this ticket

  • benny

    benny July 15th, 2022 @ 06:00 AM

    • State changed from “new” to “closed”

    This is about OAuth2 support for Office365 accounts. Microsoft provided this feature after the release of the latest public release of MailMate (which is rather old now). The good news is that beta/test releases of MailMate do support it.

    • Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane to get the latest test release.
    • Enable OAuth2 for the account in “File > Edit IMAP Account > ...” (both IMAP and SMTP).
    • Take the account online to see what happens.

    It is possible that your IT department will have to explicitly allow the use of MailMate. This is usually not a problem. The same would be the case for, e.g., Thunderbird.

    Let me know if this does not help.

  • David Crippen

    David Crippen July 15th, 2022 @ 07:11 PM

    Benny, I followed your instructions and the MailMate appears to be updated. I am seeing OAuth2 in my account now. However, whatever I did took me offline from my Pitt server. I restarted and dumped many caches but it remains offline. Whatever I did screwed me. I called Pitt and they said "Sorry, we don't support MailMate. Any ideas?

  • David Crippen

    David Crippen July 15th, 2022 @ 07:12 PM

    It's telling me I can't upload anything so I can't send you photos of what all this looks like

  • David Crippen

    David Crippen July 15th, 2022 @ 08:12 PM

    Benny, when I unchecked OAuth2, and resynchronized the server, it came back on line.

  • benny

    benny July 16th, 2022 @ 08:17 AM

    Disabling OAuth2 won't help in the long run because they are going to require OAuth2 in the future.

    You can use “Help > Send Feedback” to send screenshots. Send me a screenshot of your IMAP account settings window. Also try enabling OAuth2 again and then relaunch MailMate to make sure it gets a clean start. You should then be taken to a browser window (Safari by default) asking you to allow MailMate to access your emails via IMAP. This is where we can see if your IT department needs to do anything to make this work.

    The IT department might not support helping with how to configure MailMate (that would be understandable), but they should not disallow the use of MailMate unless they want to completely disallow the use of IMAP for any email client.

  • David Crippen

    David Crippen July 16th, 2022 @ 02:07 PM

    I sent you a feedback with photos as requested. Benny, I unplugged my iMac for a few minutes and restarted it. I then re-started MailMate and it took me to the Pitt server (didn't do that before) where it asked if I wanted the Pitt server to recognized the (presumably new) MailMate. I said yes and it said OK and brought me back to my normal screen where MailMate is now working. I notice that when OAuth2 is checked, the IMAP screen for Pitt no longer requires a password. Is this OK. Seems to be working now. Seems to have required unplugging the machine, not just turning it off.

  • benny

    benny July 16th, 2022 @ 02:27 PM

    • State changed from “closed” to “resolved”

    Ok, I just answered your email. Sounds like it's working now. For the record, restarting/unplugging etc. should really not be necessary. I think what you might be missing is that when an account is offline in MailMate (greyed out/offline in the list of mailboxes) then you need to use “Mailbox > Take Online” in the main menu, the context sensitive menu, or the menu at the bottom of the mailbox list (they are all identical).

    You should not have any problems on August 1st. (Make sure OAuth2 is enabled for both IMAP and SMTP, but I think that was the case in the screenshot you sent me of account settings.)

  • David Crippen

    David Crippen July 16th, 2022 @ 02:41 PM

    Thanks Benny

    David Crippen, MD, FCCM
    Professor Emeritus (ret)
    Departments of Critical Care, Emergency Medicine and Neurologic Surgery
    University of Pittsburgh Medical Center

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