#3064 new
Gary JONES

HELP - MM Crashes Inelegantly at Launch

Reported by Gary JONES | April 28th, 2022 @ 03:37 AM

Hi,
Ive been using MM for years and it is an indispensable part of my daily workflows.

I recently had a hard-drive failure, so had to install a new SSD and restore files from backup.

Everything seems to work OK, except MM.

I suspect this is because I previously set up a custom location for mail files, and that destination no longer works because the new SSD has a different UUID/name
So - when I try to launch MM, it just quits with no error message.

Of course, I cant reset the file location using MM prefs because the app wont launch.

What can I do to relink the MM app to the new location containing all my MM files ?

Many thanks,

Gary

Comments and changes to this ticket

  • benny

    benny April 28th, 2022 @ 10:37 AM

    (This ticket was wrongly marked as spam. I've unmarked it and explicitly marked you as a non-spammer.)

    You also wrote me an email, but maybe you somehow did not get my reply.

    Here's what I wrote:

    What do you get if you execute this in a Terminal window:

    ls -al ~/Library/Application\ Support/MailMate/Messages*
    

    Also, the issue might be something else. Try launching MailMate from a Terminal window like this:

    /Applications/MailMate.app/Contents/MacOS/MailMate
    

    Let me know what it says before crashing.

    Finally, you might want to try the latest test release of MailMate (just in case): MailMate_r5892.tbz

  • Gary JONES

    Gary JONES April 28th, 2022 @ 11:39 PM

    Hi Benny,
    Thanks for your reply ...

    Here are terminal responses :-

    Gary@iM3 ~ % ls -al ~/Library/Application\ Support/MailMate/Messages*
    lrwxr-xr-x 1 Gary staff 70 28 Apr 13:32 /Volumes/RA5-A6T/Users/Gary/Library/Application Support/MailMate/Messages -> /Volumes/RA5-A6T/Users/Gary/Mail/MailMate/com.freron.MailMate/Messages

    /Volumes/RA5-A6T/Users/Gary/Library/Application Support/MailMate/Messages.noindex: total 0
    drwx------ 2 Gary staff 64 11 Aug 2020 .

    drwxr-xr-x 15 Gary staff 480 28 Apr 13:32 ..

    Entering the second Terminal command gives the same error as trying to launch the app ...
    "MailMate quit unexpectedly".

    I had been using MM v 1.14 (cant get the build #, but created 04 December 2021).
    I tried the vnew version from your link (v1.14 created 20 April 2022), but it behaves the same way.

    Finally ...
    The 'Create Ticket' window displays this message ...

    Upload Quota Reached. Please notify the account owner.

    Not sure how to fix that ?

    Regards,

    Gary

  • Gary JONES

    Gary JONES April 28th, 2022 @ 11:52 PM

    Hi Benny,
    Thanks for your reply ...

    Here are terminal responses :-

    .....

    Gary@iM3 ~ % ls -al ~/Library/Application\ Support/MailMate/Messages*
    lrwxr-xr-x 1 Gary staff 70 28 Apr 13:32 /Volumes/RA5-A6T/Users/Gary/Library/Application Support/MailMate/Messages -> /Volumes/RA5-A6T/Users/Gary/Mail/MailMate/com.freron.MailMate/Messages

    /Volumes/RA5-A6T/Users/Gary/Library/Application Support/MailMate/Messages.noindex: total 0
    drwx------ 2 Gary staff 64 11 Aug 2020 .
    drwxr-xr-x 15 Gary staff 480 28 Apr 13:32 .
    .....

    Entering the second Terminal command gives the same error as trying to launch the app ...
    "MailMate quit unexpectedly".

    I had been using MM v 1.14 (cant get the build #, but created 04 December 2021).
    I tried the vnew version from your link (v1.14 created 20 April 2022), but it behaves the same way.

    Finally ...
    The 'Create Ticket' window displays this message ...

    Upload Quota Reached. Please notify the account owner.

    Not sure how to fix that ?

    Regards,

    Gary

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