#2897 new
Eli Rotenberg

crash while dragging more than 1000 messages

Reported by Eli Rotenberg | September 14th, 2021 @ 05:47 AM

new user here, testing out your software, and reporting that I cannot option-drag more than some few hundreds of emails from one server's inbox to an archival imap server that I am running in my home. I could option-drag some several hundred at a time repeatedly but random crashes occur somewhere around 900 or more messages.

the observed behavior is:
- wait until any ongoing transfer is finished (don't know if needed or can add actions like this to a queue) - option-drag around 1000 messages until destination folder is highlighted. - let go of mouse - if colored beachball mouse icon appears, then it crashes a few seconds later. if colored beachball does not appear, the messages have always copied it seems.

I have not tested regular (non-option-key) dragging, I am afraid it will lose my messages if it crashes.
It is generally not a problem to copy thousands of messages at a time doing the same move with thunderbird, so I don't think my destination imap server is at fault.

thank you very much for an impressive program. I hope that I can purchase it soon but achieving large-batch, reliable message copies are the main reason I am looking for a new app.


Comments and changes to this ticket

  • Eli Rotenberg

    Eli Rotenberg September 14th, 2021 @ 05:53 AM

    Additional notes:

    1. There is no particular problematic message. If after crashing I break it up into smaller batches, I can get all the emails to copy.
    2. Usually when it crashes something like 3 to 6 messages did transfer.
    3. Crashes similarly if dragging from an INBOX or a smart mailbox.
    4. I don't know if there is a specific fail point. Since I paid attention, under 600 messages has never crashed so I don't think crashes are purely random. Over 1000 has always crashed. I got 930-something to work once.
    5. I could get several concurrent moves, each > 500 messages, and none of them crashed, so it seems not a memory issue.

    Here is an example "problem report" while dragging about 1018 messages as an example.

    I am only sending the opening lines, if you want the full report I will reproduce the problem and send another report in full. But perhaps Apple has sent this report to you already.

    Process: MailMate [50178]
    Path: /Applications/MailMate.app/Contents/MacOS/MailMate
    Identifier: com.freron.MailMate
    Version: 1.13.2 (5673)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: MailMate [50178]
    User ID: 501

    Date/Time: 2021-09-13 22:48:49.182 -0700
    OS Version: Mac OS X 10.15.6 (19G2021)
    Report Version: 12
    Bridge OS Version: 4.6 (17P6610)
    Anonymous UUID: 24C17CDB-3CA3-B0D9-98E9-70F6D89E2280

    Sleep/Wake UUID: D0B79014-EEC0-4966-93B0-951BC4CE2119

    Time Awake Since Boot: 970000 seconds
    Time Since Wake: 5800 seconds

    System Integrity Protection: enabled

    Crashed Thread: 1 JavaScriptCore bmalloc scavenger

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Reason: Namespace OBJC, Code 0x1

    Application Specific Information:
    autorelease pool page 0x7fb6cb809000 corrupted
    magic 0x00000000 0x00000000 0x00000000 0x00000000 should be 0xa1a1a1a1 0x4f545541 0x454c4552 0x21455341 pthread 0x11497edc0 should be 0x11497edc0 Assertion failed: (NSViewIsCurrentlyBuildingLayerTreeForDisplay() != currentlyBuildingLayerTree), function NSViewSetCurrentlyBuildingLayerTreeForDisplay, file /AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppKit/AppKit-1894.60.100/AppKit.subproj/NSView.m, line 13568.

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