#2740 new
Stefan Robbers

Mail move stuck, account unusable

Reported by Stefan Robbers | January 25th, 2021 @ 08:15 AM

Hi,

I have been using Mailmate for a few weeks so i'm fairly new to it. This morning a problem occurred. I moved a message from the inbox, with the 'move to..' command. By accident, I selected a 'public folder' which cannot be used for this. As a result, mailmate now gives the following error every few minutes:

MailMate encountered the following error: “Server response: “J14 NO CREATE Cannot create folder 'Public Folders'”. Command attempted: “J14 CREATE "Public Folders"”.”.
Mailbox: “INBOX”.

I can only take the account offline, other options like retry obviously do not work. Is there a way to find this move action and revert it?

In addition, i can't find the option to remove the mailbox in the menu, under mailbox, it is greyed out. I use the 1.14 5757 release under Mac OS 11.1.

Please advise?

Stefan

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