#2607 new

disconnected mail account - on newly downloaded mailmate

Reported by miriam | July 12th, 2020 @ 01:21 AM

Hi I am putting MailMate on a new mac and I got this error:

MailMate is running on a read-only file system and can therefore not be updated.

If you downloaded MailMate from the internet then moving it out of the Downloads folder should solve the problem.

The app is in the Applications folder, not in Downloads. I tried adding one of my imap accounts and the account shows up as "disconnected" in the left column "Sources" list.

I have FileVault on this computer but I don't think that should matter.



Comments and changes to this ticket

  • benny

    benny July 22nd, 2020 @ 08:48 PM

    Sorry about the late response.

    I think you should try deleting MailMate.app again and install it from scratch (you won't lose any data doing that) while being logged into the account that you want to use. I cannot see why it wouldn't get the correct settings like that. You could also try installing it in the user specific Applications folder to make sure the problem is not related to some special permissions issue with the global applications folder.

  • benny

    benny July 23rd, 2020 @ 12:51 PM

    Uninstalling is simply dragging the MailMate icon to the trash folder. The settings are saved elsewhere and should not be affected by installing/uninstalling MailMate (or any of the permission issues).

    If you want to also get rid of account settings then you need to remove this folder:

    /Users/<username>/Library/Application Support/MailMate

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Mac OS X email client.

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