#2561 new
Mark Anderson

Mailmate crashing

Reported by Mark Anderson | May 16th, 2020 @ 05:35 PM

I was in the process of moving some mail between IMAP mailboxes on different servers when mailmate crashed. Since that crash it will crash anytime I try to open it. I would be grateful for some adviceon how to debug and stop the crashes

Comments and changes to this ticket

  • benny

    benny May 17th, 2020 @ 07:11 AM

    I'm very sorry to hear that. First try the latest test release to see if that also crashes. You can get it directly here.

    If it does then see if it crashes even if your machine is offline. This is to see if it's the server synchronization which somehow triggers a bug in MailMate.

    Finally, try launching MailMate from a Terminal window to see if there are any error messages when MailMate crashes. You do it like this:

    /Applications/MailMate.app/Contents/MacOS/MailMate
    
  • Steve Fenwick

    Steve Fenwick August 1st, 2020 @ 11:26 PM

    I'm also having a problem with frequent crashing. There doesn't seem to be a regular pattern. I'm running on 10.11.6 in case that matters. This seems to be related:

    8/1/20 4:18:42.913 PM MailMate[2562]: NSExceptionHandler has recorded the following exception:
    NSUncaughtSystemExceptionException -- Uncaught system exception: signal 11
    Stack trace: 0x7fff93008c4f 0x7fff9845752a

    8/1/20 4:18:43.229 PM ReportCrash[2574]: com.apple.message.domain: com.apple.crashreporter.writereport.crash
    com.apple.message.signature: MailMate
    com.apple.message.signature2: com.freron.MailMate ||| 1.13.1 (5671)
    com.apple.message.signature3: CE5945F24E936C52C0732D7E01A9E4A2
    com.apple.message.result: YES
    com.apple.message.summarize: YES
    SenderMachUUID: F111FB16-C83B-3CBE-BE8B-88B4447B4927

    Process: MailMate [2562]
    Path: /Applications/MailMate.app/Contents/MacOS/MailMate
    Identifier: com.freron.MailMate
    Responsible: MailMate [2562]
    TEXT 0000000103fe1000-0000000104683000 [ 6792K] r-x/r-x SM=COW /Applications/MailMate.app/Contents/MacOS/MailMate 3 com.freron.MailMate 0x00000001043402be query::query_coalescing_t::~query_coalescing_t() + 104
    4 com.freron.MailMate 0x000000010433f34e query::query_coalescing_t::~query_coalescing_t() + 14
    5 com.freron.MailMate 0x00000001042d4c0d std::
    1::shared_ptrcoalescing::coalescing_t::~shared_ptr() + 49
    6 com.freron.MailMate 0x00000001042d38b1 database::coalesce_t::~coalesce_t() + 93
    7 com.freron.MailMate 0x000000010435530a controller_t::change_flags(boost::container::flat_set, void> const&, std::__1::vector, std::__1::allocator >, std::__1::allocator, std::__1::allocator > > > const&, std::__1::vector, std::__1::allocator >, std::__1::allocator, std::__1::allocator > > > const&) + 190
    8 com.freron.MailMate 0x00000001040ed0cd -[ApplicationDelegate changeKeyword:state:messages:] + 304
    9 com.freron.MailMate 0x00000001041464cb -[MmMessagesWindowController changeTag:] + 828
    10 com.freron.MailMate 0x000000010419b11d -[MmMessageViewController markAsNotJunk:] + 232
    24 com.freron.MailMate 0x0000000104243845 -[OakDeleteKeyWindow sendEvent:] + 42
    28 com.freron.MailMate 0x000000010412ac74 main + 479
    5 com.freron.MailMate 0x00000001044515b7 connection_t::wait_for_select(bool, bool) + 1023
    6 com.freron.MailMate 0x000000010444bb85 int connection_t::read, std::__1::allocator > > >(std::__1::back_insert_iterator, std::__1::allocator > >, bool, int) + 793
    7 com.freron.MailMate 0x000000010443c308 imap_t::read_response() + 2598
    8 com.freron.MailMate 0x0000000104431583 imap_t::run_action() + 10197
    9 com.freron.MailMate 0x0000000104453fcc connection_t::run() + 1032
    10 com.freron.MailMate 0x00000001044662cc oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 670
    5 com.freron.MailMate 0x00000001044515b7 connection_t::wait_for_select(bool, bool) + 1023
    6 com.freron.MailMate 0x000000010444bb85 int connection_t::read, std::__1::allocator > > >(std::__1::back_insert_iterator, std::__1::allocator > >, bool, int) + 793
    7 com.freron.MailMate 0x000000010443c308 imap_t::read_response() + 2598
    8 com.freron.MailMate 0x0000000104431583 imap_t::run_action() + 10197
    9 com.freron.MailMate 0x0000000104453fcc connection_t::run() + 1032
    10 com.freron.MailMate 0x00000001044662cc oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 670
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    5 com.freron.MailMate 0x00000001044515b7 connection_t::wait_for_select(bool, bool) + 1023
    6 com.freron.MailMate 0x000000010444bb85 int connection_t::read, std::__1::allocator > > >(std::__1::back_insert_iterator, std::__1::allocator > >, bool, int) + 793
    7 com.freron.MailMate 0x000000010443c308 imap_t::read_response() + 2598
    8 com.freron.MailMate 0x0000000104431583 imap_t::run_action() + 10197
    9 com.freron.MailMate 0x0000000104453fcc connection_t::run() + 1032
    10 com.freron.MailMate 0x00000001044662cc oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 670
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    5 com.freron.MailMate 0x00000001044515b7 connection_t::wait_for_select(bool, bool) + 1023
    6 com.freron.MailMate 0x000000010444bb85 int connection_t::read, std::__1::allocator > > >(std::__1::back_insert_iterator, std::__1::allocator > >, bool, int) + 793
    7 com.freron.MailMate 0x000000010443c308 imap_t::read_response() + 2598
    8 com.freron.MailMate 0x0000000104431583 imap_t::run_action() + 10197
    9 com.freron.MailMate 0x0000000104453fcc connection_t::run() + 1032
    10 com.freron.MailMate 0x00000001044662cc oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 670
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    2 com.freron.MailMate 0x00000001044660f4 oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 198
    5 com.freron.MailMate 0x00000001044515b7 connection_t::wait_for_select(bool, bool) + 1023
    6 com.freron.MailMate 0x000000010444bb85 int connection_t::read, std::__1::allocator > > >(std::__1::back_insert_iterator, std::__1::allocator > >, bool, int) + 793
    7 com.freron.MailMate 0x000000010443c308 imap_t::read_response() + 2598
    8 com.freron.MailMate 0x0000000104431583 imap_t::run_action() + 10197
    9 com.freron.MailMate 0x0000000104453fcc connection_t::run() + 1032
    10 com.freron.MailMate 0x00000001044662cc oak::server_t, connection_command_t::result_t>::server_t(unsigned long)::runner_t::server(void*) + 670
    2 com.freron.MailMate 0x0000000104479ca8 oak::server_t, bool>::server_run() + 192
    3 com.freron.MailMate 0x0000000104479b13 oak::server_t, bool>::server_t(unsigned long)::runner_t::server(void*) + 9
    0x103fe1000 - 0x104682fdf +com.freron.MailMate (1.13.1 - 5671) /Applications/MailMate.app/Contents/MacOS/MailMate

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