#2419 new
J. David

MailMate Crashes on Startup

Reported by J. David | October 28th, 2019 @ 12:53 AM

Since the last update, MailMate has been crashing on startup. A crash report is attached.

Thanks!

Comments and changes to this ticket

  • benny

    benny October 28th, 2019 @ 01:43 PM

    Sorry to hear that! It looks like it happens on the arrival of an email which means that it probably won't happen if the machine is offline. (That doesn't help you. It's just an observation.)

    First, try fetching the following test release and see if it behaves differently: https://updates.mailmate-app.com/archives/MailMate_r5660.tbz

    If it still crashes and you know how to use a Terminal window then try launching MailMate like this (given MailMate is installed in /Applications/):

    /Applications/MailMate.app/Contents/MacOS/MailMate
    

    Send me any output there might be before the crash.

  • J. David

    J. David October 28th, 2019 @ 03:53 PM

    It still crashes with r5660.

    $ /Applications/MailMate.app/Contents/MacOS/MailMate Error: Offsets file (received) is corrupt at index 1458. Now what?
    ID: 447, first: 336695, last: 337066 2019-10-28 11:52:47.511 MailMate[20855:1916020] NSExceptionHandler has recorded the following exception:
    NSUncaughtSystemExceptionException -- Uncaught system exception: signal 11
    Stack trace: 0x7fff4c459d46 0x7fff76378b5d 0xffff00001fad 0x107921c95 0x107954abd 0x10795465f 0x1079463b4 0x107943754 0x1078f9912 0x107ae00c3 0x7fff4a253de3 0x7fff4a253d89 0x7fff4a2377a3 0x7fff4a236d15 0x7fff4a23661e 0x7fff494951ab 0x7fff49494ee5 0x7fff49494c76 0x7fff4782d77d 0x7fff4782c46b 0x7fff47826588 0x7fff47815ac8 0x1077c7470 0x7fff7618d3d5 0x1
    2019-10-28 11:52:47.513 MailMate[20855:1916020] NSExceptionHandler has recorded the following exception:
    NSUncaughtSystemExceptionException -- Uncaught system exception: signal 11
    Stack trace: 0x7fff4a361a69 0x7fff749c1edd 0x7fff7341a19e 0x7fff7341a26b 0x7fff7340d440 0x7fff7340d195 0x7fff763afa99 0x7fff7340cf91 0x7fff749bfb51 0x7fff4a3075d9 0x7fff4c459d46 0x7fff76378b5d 0xffff00001fad 0x107921c95 0x107954abd 0x10795465f 0x1079463b4 0x107943754 0x1078f9912 0x107ae00c3 0x7fff4a253de3 0x7fff4a253d89 0x7fff4a2377a3 0x7fff4a236d15 0x7fff4a23661e 0x7fff494951ab 0x7fff49494ee5 0x7fff49494c76 0x7fff4782d77d 0x7fff4782c46b 0x7fff47826588 0x7fff47815ac8 0x1077c7470 0x7fff7618d3d5 0x1
    2019-10-28 11:52:47.513 MailMate[20855:1916481] *** Assertion failure in void assertRunningOnAppKitThread(void)(), /BuildRoot/Library/Caches/com.apple.xbs/Sources/ViewBridge/ViewBridge-401.1/ViewBridgeUtilities.m:912
    2019-10-28 11:52:47.513 MailMate[20855:1916481] NSExceptionHandler has recorded the following exception:
    NSInternalInconsistencyException -- not running on AppKit (main) thread
    Stack trace: 0x7fff4c459be2 0x7fff749bfa17 0x7fff4a308796 0x7fff4c5f6cf5 0x7fff71ce9c37 0x7fff7613f5f8 0x7fff7614063d 0x7fff761468e0 0x7fff761473c6 0x7fff7614e3bc 0x7fff7614eb46 0x7fff763806b3 0x7fff763803fd 0x54485244
    2019-10-28 11:52:47.513 MailMate[20855:1916481] NSExceptionHandler has recorded the following exception:
    NSInternalInconsistencyException -- not running on AppKit (main) thread
    Stack trace: 0x7fff4a361a69 0x7fff749c1edd 0x7fff7341a19e 0x7fff7341a213 0x7fff76140651 0x7fff761468e0 0x7fff761473c6 0x7fff7614e3bc 0x7fff7614eb46 0x7fff763806b3 0x7fff763803fd 0x54485244
    2019-10-28 11:52:47.513 MailMate[20855:1916481] NSExceptionHandler has recorded the following exception:
    NSUncaughtSystemExceptionException -- Uncaught system exception: signal 4
    Stack trace: 0x7fff4c459d46 0x7fff76378b5d 0x700007ad5910 0x7fff4c459d0a 0x7fff4a361a69 0x7fff749c1edd 0x7fff7341a19e 0x7fff7341a213 0x7fff76140651 0x7fff761468e0 0x7fff761473c6 0x7fff7614e3bc 0x7fff7614eb46 0x7fff763806b3 0x7fff763803fd 0x54485244
    libc++abi.dylib: terminate_handler unexpectedly threw an exception
    Abort trap: 6

  • J. David

    J. David October 28th, 2019 @ 04:00 PM

    Hmm, not great formatting there. Here it is as an attachment.

  • J. David

    J. David October 28th, 2019 @ 04:31 PM

    One detail that may be relevant, this occurs on my 2018 Mac Mini running Mojave 10.14.6, but not on my MBP running Catalina 10.15.

  • Muescha

    Muescha November 8th, 2019 @ 01:51 AM

    since today my MailMate also crashes on restart.

    i added a Smart MailBox to my Spam Folder - an as usual sometimes if i delete the last message in a SmartFolder it crashed without notification. since then i can start MailMate - but after 1-2 seconds it crashed silent again. i see only an notification about `crash record sent.

  • Muescha

    Muescha November 8th, 2019 @ 01:58 AM

    
    Nov  8 02:25:19 Michaels-MacBook-Pro-2 com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x10000000.MailMate[302]): Service exited due to SIGABRT
    Nov  8 02:25:30 Michaels-MacBook-Pro-2 AGMService[920]: ProcessPath : /Applications/MailMate.app/Contents/MacOS/MailMate
    Nov  8 02:25:34 Michaels-MacBook-Pro-2 com.apple.xpc.launchd[1] (com.freron.MailMate.27320[36823]): Service exited due to SIGABRT
    Nov  8 02:25:42 Michaels-MacBook-Pro-2 AGMService[920]: ProcessPath : /Applications/MailMate.app/Contents/MacOS/MailMate
    Nov  8 02:25:46 Michaels-MacBook-Pro-2 com.apple.xpc.launchd[1] (com.freron.MailMate.27320[36848]): Service exited due to SIGABRT
    Nov  8 02:25:51 Michaels-MacBook-Pro-2 AGMService[920]: ProcessPath : /Applications/MailMate.app/Contents/MacOS/MailMate
    Nov  8 02:25:55 Michaels-MacBook-Pro-2 com.apple.xpc.launchd[1] (com.freron.MailMate.27320[36867]): Service exited due to SIGABRT
    Nov  8 02:28:42 Michaels-MacBook-Pro-2 AGMService[920]: ProcessPath : /Applications/MailMate.app/Contents/MacOS/MailMate
    Nov  8 02:28:56 Michaels-MacBook-Pro-2 com.apple.xpc.launchd[1] (com.freron.MailMate.27320[37293]): Service exited due to SIGABRT
    Nov  8 02:48:49 Michaels-MacBook-Pro-2 AGMService[920]: ProcessPath : /Applications/MailMate.app/Contents/MacOS/MailMate
    Nov  8 02:48:59 Michaels-MacBook-Pro-2 AGMService[920]: ProcessPath : /Applications/MailMate.app/Contents/MacOS/MailMate
    Nov  8 02:49:02 Michaels-MacBook-Pro-2 com.apple.xpc.launchd[1] (com.freron.MailMate.27320[39473]): Service exited due to SIGABRT
    
  • Muescha

    Muescha November 8th, 2019 @ 02:05 AM

    $ /Applications/MailMate.app/Contents/MacOS/MailMate
    2019-11-08 02:48:53.023 MailMate[39454:3556423] NSExceptionHandler has recorded the following exception:
    NSRangeException -- *** -[__NSArrayM insertObject:atIndex:]: index 18446744073709551615 beyond bounds [0 .. 1]
    Stack trace:  0x7fff3f4e6be2  0x7fff67ac83c6  0x7fff3d39d3f0  0x7fff3d29957a  0x10d9e701a  0x10d9ddde6  0x10d9dc503  0x10d9dcf94  0x10d9dfdab  0x10d9eeb7f  0x10d9ef7f6  0x10db19c15  0x10db08e99  0x10daad9ed  0x10da58164  0x10dc34d77  0x7fff3d2c3dbb  0x7fff3d2c3d61  0x7fff3d2a7c6b  0x7fff3d2a7233  0x7fff3d2a6b35  0x7fff3c58596b  0x7fff3c5856a5  0x7fff3c585436  0x7fff3a91f987  0x7fff3a91e71f  0x7fff3a91883c  0x7fff3a907d7c  0x10d92c2b4  0x7fff6928d3d5  0x1
    Fatal: Destroying coalescer before committing callbacks
    Abort trap: 6
    

    i have addidional crash reports in Konsole App - where i can send it per eMail?

  • Muescha

    Muescha November 8th, 2019 @ 02:33 AM

    it was possible to fix it this way:

    • take wifi offline
    • take all source mailboxes (on bottom of the tree) offline
    • restart MailMate
    • take each mailbox one by one online
    • even the last mailbox where i expect the error goes successful online

    i don't know what fixed the crash - but this workaround was working for me

  • Klay
  • Alex Veer
  • Alex Veer

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