#2399 new
Julian

Custom keybindings not working (5655)

Reported by Julian | October 3rd, 2019 @ 06:21 AM

Hi Benny,

I did the 5655 update yesterday and it crashed the keybindings.

  • I deactivated custom keybindings, closed the app, deleted custom.plist and restarted app.
  • Closed app again, recreated custom.plist, restartet
  • Enabled custom keybindings again (with "Custom"), restartet, doesn't work.

MacOS High Sierra 10.13.6 (17G8030)

Any ideas on how to fix that?

Thanks in advance

Julian

Comments and changes to this ticket

  • benny

    benny October 3rd, 2019 @ 06:25 AM

    Could you use “Help > Send Feedback” to send me the Custom.plist file. I suspect it's an issue with parsing this file.

    Thanks!

  • Julian
  • Julian

    Julian October 9th, 2019 @ 08:18 AM

    Any updates? Did you receive the plist file via email?

  • Julian

    Julian October 17th, 2019 @ 07:09 AM

    Hi Benny, this is going on for 2+ weeks now. Since its a major impact on workflow I would like to get this fixed asap. Do you have any updates?

  • Julian

    Julian November 3rd, 2019 @ 08:14 PM

    Hi Benny,

    do you have an update for this?

  • benny

    benny November 4th, 2019 @ 08:11 PM

    Sorry about the delay!! A quick look tells me the first line is invalid:

        "\UF728" = "deleteMessage:", "Papierkorb";
    

    It could be:

        "\UF728" = ("deleteMessage:", "Papierkorb");
    

    But actually I think it should just be:

        "\UF728" = "deleteMessage:";
    

    That should move it to the trash mailbox of the related account. You can assign mailboxes using “Mailbox > Mailbox Type” if MailMate does not use the correct one for a given account.

    If you cannot make it work based on this then I'll try the file myself.

  • Julian

    Julian November 4th, 2019 @ 08:24 PM

    Thanks for the update.

    I did not touch that .plist file for months and it worked fine until I an update (after which I created this ticket).
    So the only difference could be the update.

    I will test your response now.

    Thanks for looking into it.

    Julian

  • Julian

    Julian November 4th, 2019 @ 08:29 PM

    Your suggestion works, so all keybindings work again.

    Could the "Papierkorb" break anything? Otherwise I would leave it like this because it worked.

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