#235 new
Steve H

iCloud Offline

Reported by Steve H | February 15th, 2012 @ 07:13 PM

I'm raising this to follow-up on a problem I initially raised through the mailing list where I am unable to connect to my iCloud account.

I tried to fix this by deleting the account and then re-importing from Apple Mail — this fixed it for a while but I'm having the problem again. The error message states:

Server response: “A2 NO Authentication failed”. Command attempted: “A2 AUTHENTICATE PLAIN

The certificate from "mail.mac.com" could not be verified. Would you still like to connect to the server?

I've also captured the activity log window in the attached zip file in case this is relevant.

I don't use this account often but it would be useful to have it working reliably. I don't appear to be having these problems in Apple Mail.

Comments and changes to this ticket

  • benny

    benny February 15th, 2012 @ 10:48 PM

    • State changed from “new” to “reproduced”

    The log was interesting. MailMate times out when trying to do the login. I then tried to connect manually to the server and I also have very long delays when trying to login (before being rejected in my case since I don't have an account).

    Now, I should probably increase some of the timeout values and that might help, but after googling I found this discussion. It seems to be related, so I think you should try connecting to the following server: imap.mail.me.com 993.

    Let me know how that works out for you.

  • Eric Beavers

    Eric Beavers March 9th, 2013 @ 01:23 PM

    First, thank you for an amazing email client. I'm never looking back. (Well, never say never, right?)

    I recently realized my messages from iCloud were not being updated and that source was "Offline." To bring the account back online, I reverted to the previous login instructions for Mac OS X 10.6 and iOS 4 as described in Apple Knowledgebase article HT5330 iCloud: Configuring Mail with Mac OS X v10.6 or iOS 4.

    Only after reverting the server information from imap.mail.me.com and smtp.mail.me.com to mail.me.com and smtp.me.com and reverting my username by dropping the me.com was I able to access my email on iCloud. Since the server information was updated for Mac OS X 10.7 and iOS 5; respectively, I wonder how long the former method will be supported.

  • benny

    benny March 9th, 2013 @ 02:44 PM

    Based on reports from users (with iCloud issues) I thought only dropping the @me.com part was necessary. Are you sure the server name changes are needed?

    It appears Apple changed something on March 2nd which made @me.com addresses fail when used as IMAP login names (maybe also @icloud.com addresses). To my knowledge they did not warn about this change, but I might be wrong.

    And a general note on this subject: There is nothing MailMate could have done differently to prevent this problem. The same problem exists for any other email client configured to use name@me.com as login name. Apparently (and conveniently) Apple Mail and iOS Mail do not use the @me.com part.

  • Eric Beavers

    Eric Beavers March 9th, 2013 @ 02:48 PM

    Turns out...

    You are correct about the server addresses. Changing those was just extra work (but it did work).

    To follow up on your general note, I understand it's an iCloud thing. Wasn't trying to imply anything otherwise or disparage your noble work. Thanks for helping all of us email junkies out here in the world!

  • benny

    benny March 9th, 2013 @ 02:51 PM

    Thanks for the clarification.

    My general note was not meant to point at you. It was mainly to clarify that users of other email clients can also use the solution described in this ticket (dropping @me.com).

  • benny

    benny March 15th, 2013 @ 07:29 AM

    • State changed from “reproduced” to “resolved”

    I'm closing this ticket since I've received multiple confirmations that the problem is that Apple changed something which means that the username can no longer be name@me.com, but instead must just be name.

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Mac OS X email client.

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