IMAP Mailbox Deletion Failed

Sorry about the late response. Could you first make sure this issue persists in the latest test release: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

If it does, then send me the following file:

~/Library/Application Support/MailMate/Messages/IMAP/<account>/State.plist

You can open the Library folder using the Finder's Go menu (you might need to hold down ⌥ to see the menu item).

I do have the latest release. I tried again just now to delete the mailbox in question while the account was online and then when it was offline. Both failed.

I looked at the file you asked me to send you; I’d rather not send that in its entirety since it, in essence, includes lists of private info. Wondering if I can take care of things on my own. I see this string in the file (I’ve replaced the actual Mailbox name below with “NameOf Mailbox”):

"INBOX/NameOf Mailbox " = {
    attributes = "\\HasNoChildren \\Noselect";
    delete = :true;
    mailbox_flags = "noselect";
    mailbox_state = "failed";
    new = ":true";
};

Should I just delete those lines? In any case, I suspect they contain the info you are seeking.

Thanks much!

Benny,

I closed MailMate and deleted those lines in the State file. I opened MailMate and the folder was still there, but it no longer was in red (looked like all other folders). So I went to my webmail in a browser, still saw the file. Tried to delete from there but I’m still told it doesn’t exist. If I try to delete from MailMate, also told it doesn’t exist.

So then I delete the lines from State.plist again and tried deleting what looks like a “normal” folder that reappeared again from within MailMate (without going to WebMail). Get the same “failed” error with the No 6 Mailbox does not exist message from MM.

Thus, regardless, I’m back to where I’ve been for months. Looking at a Mailbox I attempted originally to delete from within MailMate and it being labeled in red text with (failed) following the folder name. And the .plist file looking like it did yesterday when I sent you the screenshot.

This is very frustrating.

Next idea?

Thank you,

Heidi

Sounds like this might not “just” be a MailMate bug, but that there's some kind of issue with this mailbox server side if I understand this correctly: “So I went to my webmail in a browser, still saw the file. Tried to delete from there but I’m still told it doesn’t exist.”

Try the following:

• Open the Activity Viewer (⌥⌘0) in MailMate. This enables logging.
• Quit MailMate.
• Fix the “State.plist” file (removing the mailbox).
• Launch MailMate.
• Wait for the mailbox to appear.
• Try to delete it.
• Wait for it to fail.
• Use “Help ▸ Send Server Logs”.

Then I'll review the logs.