#2218 new

Crashing on Reply - but not all emails

Reported by Org | January 3rd, 2019 @ 01:13 PM

Fresh Majove 10.14.2 Install (Clean using APFS) over Xmas. Latest MailMate

Mailmate crashing on Reply to certain messages - all accounts.

Should have some example crash rpts via your direct reporting tool (and Apple crash rpts)

Can't yet work out what emails, actions are causing the crash but its seems like a large volume crash when i hit reply (50% of my emails)

I've tried upgrading to cutting edge via alt key update - no joy + downgraded app to r5568 - no joy.

Any know issues around this?, i see a few other reports over time but no big threads on it

Comments and changes to this ticket

  • Org

    Org January 5th, 2019 @ 03:37 PM

    Seems (hopefully) I maybe figured this out.

    In one account *'Email Address(es)' field had a malformed email address (accidentally added my name instead of an email address).

    *3rd field down in IMAP account Settings.

    Additional note:

    • the email account with above error is a 'catch all' type with a '*@domain.com' login username for server. In case that had an additional impact.
    • replying to emails from all 5 accounts crashed the app not just the account with malformed 'Email Address(es)

    Will update again if any issues come up.

  • Org

    Org January 7th, 2019 @ 02:35 PM

    Can close this now.

    I've not had any crashes on reply since ensured Account>'Email Address(es)' field had properly formed email address.

    but a check/warning dialog if user enters something in account settings that it doesn't like would be nice, frustrating couple of days there.

  • benny

    benny January 18th, 2019 @ 02:23 PM

    • State changed from “new” to “reproduced”
  • benny

    benny January 18th, 2019 @ 02:47 PM

    • State changed from “reproduced” to “fixcommitted”
  • benny

    benny January 23rd, 2019 @ 09:32 AM

    • State changed from “fixcommitted” to “fixreleased”

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