#2149 new
Tim Thienpont

Error when archiving

Reported by Tim Thienpont | October 23rd, 2018 @ 08:18 AM

Hi,
When I hit the archive button, I get the following error:

MailMate encountered the following error: “Mailbox unexpectedly already exists. Command: 'M5 CREATE Archive'.”.
Mailbox: “Archive”.

Any suggestions to solve this?

Thanks,
Tim

Comments and changes to this ticket

  • benny

    benny October 23rd, 2018 @ 02:57 PM

    Try “Edit Subscriptions” in the IMAP account editor for the account and see if you have an unsubscribed Archive mailbox.

    You might need the latest test release because of a bug in “Edit Subscriptions”: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

  • Tim Thienpont

    Tim Thienpont October 23rd, 2018 @ 07:06 PM

    Hi,
    It took me a while to find the “Edit Subscriptions” but that was indeed the solution. Thanks a lot for the swift and helpful reply!

    Cheers,
    Tim

  • benny

    benny October 23rd, 2018 @ 07:45 PM

    • State changed from “new” to “resolved”

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