#2071 new
yangl1996

Error editing IMAP subscriptions

Reported by yangl1996 | 2018-08-03 17:02:29 UTC

Problem

When trying to edit IMAP subscription in IMAP Account Settings - Edit Subscriptions, MailMate says 'Error: "reading ended without error"'.

Steps to Reproduce

  1. add an IMAP account (I'm using Fastmail)
  2. right-click the account in Sources
  3. click "Edit IMAP Account..."
  4. click "Edit Subscriptions..."
  5. the problem described above happened

Solutions Tried

  1. removing everything in Application Support/MailMate
  2. restarting the app

Misc

Found another user mentioning this problem earlier this year in the mailing list

Comments and changes to this ticket

  • benny

    benny 2018-08-07 16:16:29 UTC

    Debugging “Edit Subscriptions...” is a bit tricky since it's not currently logged in the Activity Viewer (⌥⌘0). It is possible to get a set of logs in a different way though. First enable logging like this in a Terminal window:

    defaults write com.freron.MailMate LoggingEnabled -bool YES

    Then after seeing the error message the following file should exist:

    /tmp/mailmate_imap_subscriptions.log

    If you are able to do the above, could you then send me that file?

    Thanks in advance.

  • yangl1996

    yangl1996 2018-08-12 12:30:38 UTC

    Hi Benny,

    Thank you for the reply! Unfortunately I’m no longer able to reproduce the problem here. I deleted all MailMate’s files under Application Support directory, and restarted the application. Then I imported my Fastmail account from Apple Mail, and I’m able to edit subscriptions now. During the time I also moved from China to the US, so I guess the network played a part in the bug, too…

    I’ll keep an eye on this bug. If that happens again, I’ll dump the log and send it to you.

    Thanks!

  • benny

    benny 2018-08-13 07:50:00 UTC

    • State changed from “new” to “cantreproduce”

    Ok, thanks for the update!

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